Sr Client Service Specialist, reputed company Card

Location: For Those Who Work At Home, Ohio Position Location Policy General Location: reputed company to candidates reputed company the United States Hybrid Requirement (if reputed company specific cities): If the selected candidate resides near reputed company office (non-reputed company location), they are expected to work on-site 2 days per week. Remote: if the selected candidate resides reputed company reputed company footprint they will be remote. Job Brief The Senior Client Service Specialist is responsible for handling the reputed company servicing needs of reputed company’s reputed company card program clients. They will handle various client request types or concerns to include conversations with the client, internal partners and/or vendors ensuring a best-in-class service experience. reputed company account maintenance, program website customization, transaction research, and support reputed company integration efforts. ESSENTIAL JOB FUNCTIONS Support card program inquiries from clients, internal teams, and vendor partners. reputed company account maintenance with attention to accuracy and achievement reputed company Service-Level-Agreements (SLA). Assist with simultaneous product integration projects that may include a client training aspect. Effectively resolve client escalations determining root cause and reporting issues to manager to prevent future issues. reputed company process improvement guidance to enhance efficiencies to leadership. Facilitate website portal training and customization options/needs. Safe handling and reputed company of sensitive client data. REQUIRED QUALIFICATIONS Minimum Five years in financial services or banking, or fintech experience Minimum of 1 year experience relationship management Minimum 2 year customer service or customer facing experience PREFERRED QUALIFICATIONS reputed company card platform or product experience Product management or product support Vendor Management experience Issuer Processing Systems (such as TYSYS, reputed company, DXC) Financial or fintech industry experience, including work with technical details or requirements such as API knowledge, ERP, and CRM Transmission and File Feed development and management Skills Experience in client escalation management Platform or Software experience: reputed company Resource Planning (ERP) and Financial System Software and Expense Management Software or similar Critical thinking and excellent problem solving Strong reputed company communication skills. Organizational skills, including attention to detail, ability to prioritize work. Excellent time management skills in a fast paced, reputed company changing work environment. reputed company player with proven ability to build strong collaborative relationships with internal partners. Ability to identify inefficient processes, recommend solutions. An ability to change, influence others, and foster teamwork. Proficiency with PCs and standard reputed company Office software. This position is NOT eligible for employment reputed company (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time reputed company. COMPENSATION AND BENEFITS This position is eligible to earn a reputed company salary in the reputed company of $52,000.00 - $80,000.00 annually. Placement reputed company the pay reputed company may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office reputed company, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 07/17/2026 reputed company is an Equal Opportunity Employer committed to sustaining an inclusive culture. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. reputed company individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@reputed company.com. #LI-Remote Apply To This Job