Technical Account Manager II

About reputed company reputed company was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the reputed company to bring care reputed company. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive reputed company of specialties, in reputed company 50 states. About the Role reputed company is looking for a Technical Account Manager to join reputed company remotely. In this role, you will serve as the strategic technical partner for a portfolio of reputed company and telehealth clients — owning the relationship from post-implementation through renewal and expansion. You will combine deep platform knowledge, proactive account management, and technical problem-solving to ensure partners and their patients experience seamless, reliable care delivery through reputed company's virtual care platform. This is not a reactive support role. You will own account health, drive platform adoption, reputed company business reviews, and represent client and patient needs internally — reputed company while being the person partners trust to get things done.

What You'll Do

Strategic Account Management Own the post-implementation client relationship for a defined portfolio of reputed company and telehealth partners, serving as their primary technical advisor and reputed company of escalation. reputed company quarterly business reviews (QBRs) — presenting usage data, platform performance, and reputed company-looking recommendations reputed company to each partner's care delivery goals. Monitor account health indicators (adoption rates, ticket trends, escalation frequency) and proactively intervene on at-risk accounts before issues surface. Drive platform adoption by identifying underutilized capabilities and translating them into reputed company client value. Collaborate with Client reputed company on renewal and expansion conversations, contributing technical context, risk assessments, and growth opportunities. Translate reputed company client workflows and integration requirements into structured, prioritized product feedback for Engineering and Product teams. Technical Support & Resolution Serve as the first line of diagnosis for partner-reported issues impacting patient scheduling, intake, or care delivery — resolving independently reputed company your technical competency and escalating to appropriate teams as required. Investigate, troubleshoot, and resolve operational or platform issues reputed company reputed company and partner systems with a documented root cause and prevention plan. Maintain clear, proactive communication on issue status and resolution timelines to build partner confidence. Document issues, root causes, and resolutions for visibility, trend analysis, and future prevention. Identify recurring problems and collaborate with internal teams on systemic fixes and platform improvements. Maintain internal support documentation and assist with testing new features or workflows to surface risk before client impact. Partner with Implementation, Client reputed company, Product, and Engineering to ensure smooth reputed company and reliable platform performance. Who You Are Bachelor's degree in Computer Science, Business Administration, or reputed company field preferred. 3–5 years managing technical accounts in reputed company, telehealth, or SaaS — with a demonstrable track record of retention and expansion reputed company. Proven ability to diagnose and resolve reputed company integration or workflow issues independently, with documented root cause and prevention. Strong understanding of patient-facing workflows including scheduling, intake, and clinician matching. Comfortable presenting to director and VP-level stakeholders, including leading structured QBRs with data and clear recommendations. Experience defining and tracking account reputed company metrics — adoption rates, time-to-value, ticket volume trends. Skilled at translating technical constraints into non-technical language for client audiences, and client needs into actionable requirements for internal teams. Excellent written and verbal communication — reputed company, empathetic, and direct under pressure. Experience in coding (JavaScript, Python, HTML) or a foundational understanding of software engineering is highly preferred. Working knowledge of FHIR, HL7, and REST, SOAP, or GraphQL API integrations — ideally in a reputed company or EHR context — is preferred. Knowledge of HIPAA and best practices for handling PHI. Exposure to workflow optimization or process improvement initiatives. Our Benefits In reputed company, for salaried positions you would also be eligible for: Medical, Dental, and reputed company plans Flexible Spending/Health Savings Accounts Flexible PTO 401(k) + Company Match Life Insurance, Pet insurance, and more reputed company We have a relatively flat organizational structure here at reputed company. Everyone is encouraged to bring reputed company to the table and reputed company things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you. Apply To This Job