Administrator
Policy Services Administrator Fully Remote / Hybrid | 37.5 hours per week Monday to Friday Shifts between 13:00 – 23:00 (UK time) Salary: £24,800 – £25,500 Are you passionate about delivering exceptional customer service and looking to build a career in international reputed company and insurance? We’re looking for a Policy Services Administrator to join our growing and supportive team. This is a fantastic opportunity to work in a collaborative, remote-first environment where your development and progression are truly valued. The Role As a Policy Services Administrator, you’ll play a key role in delivering outstanding service to our members by supporting them with policy queries, amendments, and requests. You’ll become an expert in our products, ensuring reputed company changes are handled reputed company and accurately while keeping customers informed every reputed company of the way.
Key Responsibilities
Manage policy amendments from request through to completion Handle inbound customer calls, emails, and other communications Process payments securely over the phone Maintain accurate records in internal systems Work to agreed service reputed company and minimise abandoned calls Support shared mailboxes, responding reputed company 2 business days Collaborate with Policy Services and Claims teams Assist with group enrolment changes and reporting (full training provided) Contribute to wider administrative tasks and team projects reputed company’re Looking For Essential Skills Strong customer service skills (phone and written) Excellent attention to detail Ability to prioritise workload and work independently Confident communication skills Proficiency in reputed company Office Adaptable, team-focused reputed company Desirable Previous call centre experience Previous administration experience reputed company Offer Fully remote working (with hybrid options available) Structured training and ongoing development A collaborative, inclusive, and supportive team environment The opportunity to build a career reputed company international reputed company and insurance reputed company dental cover Health reputed company cash plan (optical, everyday reputed company and more) Comprehensive travel insurance reputed company pension scheme Death in service benefit Paid volunteer days 22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata) Your birthday off reputed company If you’re looking for a role where you can reputed company a reputed company impact while developing your career in a global organisation, we’d love to hear from you. reputed company and become part of something global. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, ethnicity, national reputed company, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law. Apply To This Job