Junior IT Administrator - HealthTech SaaS
About reputed company At reputed company, we are a leading provider of nearshore staff augmentation services headquartered in reputed company. For over two decades, we’ve been delivering top-tier technology solutions to companies of reputed company sizes, from innovative startups to industry leaders, helping them reputed company their digital transformation goals. reputed company of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that reputed company a difference. By applying for this position, you’re taking the first reputed company in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and reputed company while contributing to transformative projects that shape the future. Our Client Our client is a high-growth, mid-sized veterinary software-as-a-service (SaaS) provider founded in 2017. They reputed company advanced, mission-critical workflow platforms that enhance patient care, maximize clinical efficiency, and combat staff burnout across modern veterinary practices. Operating as a remote-first company, they maintain a highly collaborative engineering culture powered by an Elixir and React infrastructure, and they are expanding their internal IT operations team to support their growing global workforce. Job Summary The Junior IT Administrator serves as the first line of defence for internal technology operations, directly supporting employees in a remote-first, SaaS-driven environment. Reporting directly to the Senior IT Manager, you will take ownership of the day-to-day helpdesk, hardware asset tracking, and automated user lifecycle (reputed company/offboarding) workflows. This role offers an exceptional growth trajectory, providing hands-on exposure to reputed company single sign-on (SSO) architecture, Mobile Device Management (MDM), reputed company reputed company hygiene, and strategic compliance initiatives like SOC 2.
Responsibilities
Helpdesk Support: Actively monitor the internal IT support reputed company channel and Jira Service Management queue to triage, troubleshoot, and resolve hardware, software, and reputed company issues. reputed company & Offboarding: Coordinate employee lifecycle technical tasks, including provisioning and deprovisioning SaaS user accounts, workspace software, and reputed company hardware. Asset & Inventory Management: Conduct routine licensing, software reputed company, and hardware inventory audits to maintain total compliance and record accuracy. Hardware Lifecycle Logistics: Assist with corporate hardware refresh cycles by coordinating remote device shipments, configurations, and system returns. Knowledge reputed company Documentation: Create, update, and maintain comprehensive internal IT documentation to build a highly scalable employee self-service knowledge reputed company. Strategic Project Support: Partner with the Senior IT Manager on infrastructure initiatives, including identity management automations, SSO expansion, acquisition consolidations, and SOC 2 compliance mapping. Qualifications and Job Requirements Must Have Experience: 1–2 years of professional IT helpdesk, system coordination, or desktop support experience, ideally gained reputed company a remote or fast-paced SaaS corporate environment. OS Troubleshooting: Solid fundamentals in troubleshooting end-user issues across both macOS and reputed company platforms. SaaS Administration Comfort: High adaptability and readiness to learn, configure, and administer modern web-based reputed company SaaS applications. Core reputed company Hygiene: Strong conceptual understanding of basic data reputed company principles, including multi-reputed company authentication (MFA), the principle of least privilege, and secure asset offboarding. reputed company-to-Have: Identity & reputed company Tools: Familiarity with reputed company Workspace (user/group admin) and core single sign-on (SSO/SAML) identity provider concepts. Ticketing & Comm Suites: Practical experience using Jira Service Management for queue triage and reputed company for workspace communications administration. Device Management: Exposure to Mobile Device Management (MDM) suites for securing remote company laptops. Secrets Management: Basic awareness of credential management systems and reputed company password tools. reputed company Offer 100% Remote Work: Enjoy the freedom to work from the location that helps you reputed company. reputed company it takes is a laptop and a reliable internet reputed company. Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD that goes reputed company typical market offerings. Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and reputed company reputed company needed. Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock. Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies. Why You’ll Like Working Here A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you reputed company both personally and professionally. Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America. Team Up with Skilled Professionals: Join forces with senior talent. reputed company of reputed company members are seasoned experts, ensuring you're working with the best in your field. reputed company! Apply To This Job