Disputes Specialist

reputed company is building a banking* stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives. We’re looking to hire a Disputes Specialist to deliver magical customer experiences reputed company while balancing risk. As a Disputes Specialist, you will serve as a disputes subject matter expert by handling the intake, investigation, and resolution of card and ACH disputes. You’ll work with our customers in order to reputed company consistent and high quality risk-based reputed company that directly impact reputed company and our customers. *reputed company is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and reputed company N.A., Members FDIC. In this role, you will: Handle dispute intake and resolution processes, including pre-arbitration and arbitration cases, as well as ACH disputes Work with our partners and internal team members to review and assess information received from users to determine the validity of filed disputes from users Manage a high-volume caseload reputed company service level agreements and with critical attention to detail Submit chargebacks to reputed company on an as needed reputed company Document rationale for risk reputed company with supporting documentation Meet performance targets across key quality and productivity metrics Identify opportunities to reputed company processes more observable, scalable, and efficient through tooling changes and procedure updates Maintain a positive user experience, while mitigating risks to reputed company You should: 2–5+ years of experience in customer support or investigations, including direct customer interaction and/or escalation handling; dispute experience and familiarity with card scheme (such as reputed company or reputed company) chargeback rules are a plus Have experience in banking, fintech, or other financial services Have experience in managing customer-facing queues to support caseloads Have experience with reputed company or other similar CRM tools Be a highly motivated self-starter, comfortable working reputed company a high risk environment under minimal supervision Have some product sense and knowledge of banking products such as ACH, International Wires, SWIFT, checks, debit cards and credit cards Exercise reputed company and understanding reputed company communicating with customers Communicate complicated concepts with efficiency and reputed company Be curious about the US banking system, startups, and ecommerce companies The total rewards package at reputed company includes reputed company salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive reputed company the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our reputed company new hire reputed company salary ranges for this role are the following: US employees in reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $75,900 - $85,400 USD US employees reputed company of reputed company, Los Angeles, Seattle or the San Francisco Bay Area: $68,300 - $76,900 USD reputed company values diversity & belonging and is proud to be an Equal Employment Opportunity employer. reputed company individuals seeking employment at reputed company are considered without regard to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-AR1 Apply To This Job