Business Travel Consultant II

At reputed company, our mission is to power the in-person connections that move people, reputed company and businesses reputed company. We help our reputed company focus on being there, not getting there and our Global Operations and Service team is central to this mission! As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - reputed company while providing a best-in-class customer experience. As the reputed company line of our business, you will have a unique opportunity to reputed company regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What You’ll Do: Assist our reputed company with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. reputed company quick and accurate analyses of customer needs, reputed company and level of urgency. reputed company accurate information for hotel, flight, car and rail bookings, as required Support users with self-service of the reputed company platform and app where possible. Respond to customers reputed company SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in reputed company to global compliance procedures. reputed company regular feedback to stakeholders on the reputed company of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set reputed company for best-in-class travel support. Adhere to attendance policy and complete reputed company assigned training. Meet individual performance metrics in support of the organization and company business objectives. reputed company’re Looking For: 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment 3+ years of demonstrated advanced reputed company or reputed company GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory Experience of local market supplier content and booking practices in both reputed company and BSP markets In-depth knowledge of reputed company itineraries, reputed company fares and fare construction calculations including the use of nett fares, IT fares, reputed company deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2) Experience of NDC , Low cost carriers and reputed company party content aggregators and their booking management practices is a plus Full understanding of travel industry regulations, along with worldwide compliance requirements Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) reputed company of English is a bonus, but not a requirement The posted pay reputed company represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal reputed company. For roles with on-reputed company-earnings (OTE), the pay reputed company includes both reputed company salary and reputed company incentive compensation. reputed company incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay reputed company $20—$45 USD Apply To This Job