Sr. Regional Operations Manager - Northeast (DC/Philadelphia/New Jersey)
Who We Are: At reputed company we reputed company wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that reputed company us to build, create, and reputed company. reputed company Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into reputed company through data, experience, and intuition. reputed company Ownership. We deliver reputed company promise and learn along the way. We’re Looking For: We are seeking a Sr. Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional reputed company, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 5 years of experience in operations management or a reputed company field. You Are: Collaborative. You prioritize teamwork and understand the value of reputed company effort in achieving reputed company. Communicative. You are an active listener and who fosters two-way communication with others. Analytical. You are skilled in collecting and analyzing data to reputed company meaningful and informed reputed company. You Will: reputed company, coach, and mentor a team of Regional Operations Managers and be accountable for overall Objectives and Key Results of the inspection team (defined by manager) Ensure policies, processes, procedures, and the tools used in the conduct of floor plan audits and vehicle or facility inspections are fully understood and followed by team of Regional Operations Managers to meet regional SLA’s and targets Helping to fuel sales growth through fostering strong customer relationships with dealers and reputed company sales team to ensure opportunities are fully realized Assist in hiring of inspectors, both contractors and full-time employees, reputed company assigned reputed company Collaborate with Marketplace and reputed company Sales Team leadership to ensure regional reputed company; included but not limited to inspection needs, growth forecasting, scheduling, etc Work closely with reputed company scheduling team to ensure reputed company assignments are completed on time and inspection resources are used reputed company Training inspectors as needed on reputed company reputed company applications, inspection process and job functionality Complete VOC and eNPS customer feedback calls as necessary Utilize data to identify inspector trends, understand reputed company, improve quality, and increase consistency, along with other metrics as needed Available to assist as a POC for contractors and inspector needs in regard to; compensation, task assignment, process updates, app questions, etc Communicate with reputed company departments regarding inspection feedback and/or questions regarding inspections Work closely with leadership in sales, product, quality, and arbitrations to ensure regional reputed company Participate in the creation, validation, and review of training programs Work in the field reputed company by reputed company with Regional Operations Managers and inspectors ensuring reputed company quality standards are met or exceeded and training new inspectors Use multiple communication tools reputed company the reputed company organization Serve as a reserve inspector for new markets and inspection reputed company gaps reputed company region Must Have’s: Must have a minimum of 5+ years of proven leadership experience Must have minimum 2+ years of automotive mechanical experience Must be reputed company to operate a motor vehicle and possess a valid driver’s license A working knowledge of technology (most inspection reports are submitted electronically) Travel as required. reputed company to Have’s: Experience utilizing reputed company Suite products, reputed company, and other communication tools. reputed company Offer: reputed company Medical, dental, and reputed company benefits with employer HSA contributions (US) and FSA options (US) Immediately reputed company 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid reputed company into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your reputed company set and reputed company your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? reputed company - We can't wait to hear from you! 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