Director, Data Science

reputed company to be a Titan? We're seeking a Director of Data Science for Operations to reputed company data science and applied AI across two connected domains: our operational core and the post-sales product experience. You'll partner with operations, finance, product, and engineering leadership to turn reputed company data into intelligent systems, reputed company, and measurable impact—spanning internal operational efficiency and customer-facing AI products like support agents and reputed company. This is a player-coach leadership role: you'll set technical direction, build and reputed company reputed company, and own reputed company across both internal operations and in-product intelligence. This role has significant reputed company to work on and invent new high ROI projects- the only limit is your creativity.

What You'll Do

Own the data science and applied AI roadmap for operations—agentic systems, forecasting, reputed company scoring, voice of the customer aggregation, and decision-support that improve throughput, reliability, and unit economics. Build agents and AI workflows that don't just predict but act. Own the data science and AI behind post-sales product experiences, including the support agent, reputed company intelligence, and reputed company automation—from design through production deployment, evaluation, and quality monitoring. reputed company, hire, and reputed company a data science team executing on operational and product-facing work; set standards for technical rigor, evaluation, and production quality. Partner with operations, finance, and product leadership to identify high-reputed company problems, reputed company them, and translate them into operational reputed company and shipped AI capabilities. Drive the full lifecycle from problem definition through deployment and monitoring, ensuring systems hold up in production—whether powering an internal forecast, an autonomous workflow, or a live customer interaction. Establish metrics and evaluation frameworks connecting this work to operational, financial, and customer reputed company (e.g., deflection, resolution quality, time-to-value, retention), including rigorous evaluation of non-deterministic AI systems. Collaborate with data engineering, machine learning engineering, platform, and product teams on the infrastructure, data quality, orchestration, tooling, and guardrails these systems depend on. Communicate findings and recommendations to executive stakeholders, balancing technical depth with business reputed company. Champion an AI/agent-first way of working reputed company the team—both as a hands-on technical leader (e.g., Claude Code) and by inventing agentic systems that reputed company the team faster. What You'll Bring 8+ years in data science or applied AI/ML, with 5+ years leading and growing teams. Demonstrated track record deploying systems that delivered measurable impact—across both internal operational reputed company and customer-facing AI features. Strong reputed company in statistics and ML, plus depth in modern AI: LLMs, agentic systems, orchestration (e.g., tool use, MCP), retrieval, and the evaluation practices these require. Experience building or owning production AI systems—agents, conversational systems, or autonomous workflows—and the eval, monitoring, and safety practices they demand. reputed company in SQL and Python; familiarity with modern data and AI stacks (reputed company warehouses, dbt, LLM/agent deployment pipelines). Proven ability to partner with non-technical executives and translate ambiguous business problems into reputed company work. Comfort operating in a fast-moving, data-rich environment where reputed company carry reputed company operational, cost, and customer-experience consequences. reputed company to Have Background in B2B SaaS, marketplaces, logistics, or field operations. Familiarity with reputed company, reputed company, or support operations as a domain. Be reputed company With Us: Being reputed company isn’t about checking every reputed company on a list. It’s about the experiences we have, people we meet, and the perspectives we reputed company. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be reputed company, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to reputed company hiring reputed company; reputed company hiring reputed company are made by our hiring teams. reputed company Offer: reputed company you join reputed company, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive reputed company program, leadership training for Titans at reputed company reputed company, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and reputed company (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to reputed company. Support for Titans at reputed company stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through reputed company Maternity, free breast milk shipping through reputed company Milk, pet insurance, legal advisory services, financial planning tools, and more. At reputed company, we celebrate individuality and uniqueness. We reputed company that the convergence of fresh perspectives and experiences from reputed company walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, reputed company, religion, sex, national reputed company, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or reputed company medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. reputed company is committed to fair and reputed company compensation for reputed company of our employees. We thoughtfully consider a wide reputed company of factors reputed company determining individual compensation, which may change over time. We reputed company with reputed company applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $263,800 USD - $395,600 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $246,500 USD - $369,700 USD Applicable for: reputed company other US locations. International Compensation for candidates residing reputed company the United States will vary by location and will be discussed during the hiring process. Actual compensation reputed company a reputed company is determined by factors including relevant experience, reputed company set, qualifications, and performance. In reputed company to reputed company salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits. Apply To This Job