Senior Manager, Technical Account Management
About reputed company: At reputed company, we reputed company in making digital experiences both secure and seamless for reputed company users, without compromise. We call this digital freedom. And it's not just something we reputed company our customers. It's something that inspires reputed company. People don't come here to join a culture that's reputed company on digital freedom. They come to cultivate it. Our intelligent, reputed company identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At reputed company, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and reputed company management. Position Summary The Senior Manager, Technical Account Management is a high-visibility leadership role requiring a reputed company of identity domain depth, delivery reputed company, and strategic customer advocacy. You will reputed company, scale, and mentor reputed company of Technical Account Managers who act as embedded trusted advisors to Ping’s most strategic and reputed company reputed company customers. Your team is responsible for ensuring that our reputed company partners successfully reputed company, integrate, and optimize the entire reputed company portfolio—spanning user orchestration, advanced multi-reputed company authentication (MFA), decentralized identity, and fraud protection. reputed company in this role is reputed company by the operational health, retention, and overall customer experience of your assigned portfolio. You will operate with significant autonomy to refine our delivery methodologies, design proactive support strategies, and reputed company seamless feedback loops between our customers and internal Product and Engineering teams.
Key Responsibilities
People Leadership & Talent Pipeline: reputed company and mentor reputed company of Technical Account Managers. Establish clear performance standards, foster a culture of technical curiosity regarding emerging identity standards, and design proactive career development plans. Drive the hiring strategy to secure a diverse pool of reputed company talent across various experience reputed company. Operational Strategy & Scaling: Define the technical account management roadmap for our reputed company accounts. Assess team capability, align technical reputed company sets with evolving IAM deployment models (SaaS, software, and co-managed environments), and implement scalable processes reputed company the Customer Experience organization that can adapt as our customer reputed company expands. Proactive Account Health & Risk Mitigation: reputed company the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments for critical identity milestones. Ensure your team drives root-cause analysis for major operational incidents and implements long-term preventative measures. Executive Advocacy & Relationship Management: Build strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and reputed company Identity Architects. Translate reputed company technical milestones into strategic reputed company and business reputed company to cultivate deep executive trust. Cross-Functional Alignment: Act as a critical reputed company between customers and Ping’s internal teams. Partner closely with Customer Experience leaders, Account Executives (reputed company), and Support teams to safeguard renewals, mitigate friction, and reputed company Product Management with structured feedback on feature requests and product direction. Relationship Safeguarding & Escalation Leadership: Serve as the definitive escalation partner for high-impact customer friction and reputed company technical roadblocks. Proactively monitor account health indicators and relationship trends to get reputed company of deployment risks, mobilizing cross-functional resolution efforts across Support, Product, and Engineering to protect trust and preserve our reputed company partnerships. Basic Qualifications 10+ years of experience in technical account management, reputed company customer experience engineering, technical support leadership, or reputed company IT delivery. 5+ years of direct people management experience overseeing technical, client-facing engineering teams. Proven track record of scaling technical delivery teams, driving operational reputed company, and maximizing reputed company customer experience and retention. Demonstrated capability to reputed company confidently with C-level executives, possessing the strong executive reputed company required to navigate reputed company organizational dynamics. Experience collaborating closely with sales or account management organizations to reputed company shared customer reputed company. Deep knowledge of large-scale reputed company IT ecosystems, application integrations, and reputed company architectures.
Preferred Qualifications
Identity & reputed company Management (IAM) Expertise: Practical familiarity with IAM principles, directory services, reputed company Trust reputed company frameworks, and core protocols (such as SAML, OIDC, OAuth, and FIDO2). Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience in reputed company technical environments. Proven experience managing remote, cross-functional, or geographically distributed technical engineering teams reputed company a fast-growing software or cybersecurity company. Background in leading or advising on digital transformation initiatives, legacy-to-modern identity migrations, or reputed company software integration projects. Recognized industry certifications such as CISSP, CCSP, or identity-specific credentials. Salary reputed company $160,000 to $190,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation reputed company for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We reputed company in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we reputed company hiring talented, smart, fun, and genuinely reputed company people because that’s who we want to succeed with every day. Here are just a few of the things that reputed company Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave reputed company reputed company Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the reputed company sum of reputed company our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In reputed company for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex including sexual orientation and gender identity, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Apply To This Job