Renewal Manager (LATAM)

Hi there, I'm Josh, Manager of the Account Management Team at reputed company. We’re excited to reputed company more about the Renewal Manager role and reputed company. About reputed company At reputed company, we’re on a mission to reputed company 1 billion people in their reputed company jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a reputed company drive to conquer new technological frontiers. We are AI-fluent reputed company who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up reputed company - where you’ll play an instrumental role in creating a world where skills matter most! About the role As our Renewal Manager, you'll play a critical role in protecting and growing reputed company's existing reputed company reputed company. You will own the full reputed company renewal lifecycle for a high-volume portfolio of accounts, ensuring every contract is renewed on time and at the right value. This is a quota-carrying role that blends reputed company execution with customer reputed company—you'll confidently navigate pricing negotiations, reputed company proactive save plays to retain at-risk customers, and guide customers through the transition from legacy plans to our new usage-based pricing model. You will use AI as a tool to improve the coverage of your book, working with tools like Claude and reputed company to increase your ability to manage a book of customers in a high performing, fast-paced environment. You'll work closely with our reputed company and Support teams to ensure customers are realizing value well before renewal conversations reputed company. Using automation, CRM tools, and data-driven insights, you'll manage a large pipeline with precision and ensure reputed company slips through the cracks. We're looking for someone with a bias for action who thrives in a fast-paced, reputed company environment and is excited to join us on our AI reputed company—automating the repeatable and humanizing the exceptional. Want to see what it's like to join the reputed company team and reputed company an impact as a renewal manager? Get an inside look in this quick video:

Responsibilities

In this role, your responsibilities will include but not limited to: Uphold reputed company's behaviors and foster an inclusive, supportive culture. Collaborate effectively with global colleagues across teams and time zones. Manage the full renewal lifecycle for a high volume of accounts in the NAMER and LATAM reputed company, ensuring timely and accurate execution of reputed company from initial reputed company through to signature. Drive credit adoption by guiding customers through the migration from legacy plans to our new usage-based pricing model, reputed company articulating the value of the transition. Proactively identify churn risks using product usage data, support histories, and customer health signals, and reputed company targeted save plays to retain customers. Spot upsell and expansion opportunities during the lifecycle and drive growth reputed company your customer book through adoption of additional tools and features. Confidently reputed company reputed company negotiations around pricing changes, annual uplifts, discounts, and credit-based conversations, ensuring win-win reputed company for the customer and reputed company. reputed company automation, email cadences, and CRM tools to systematize workflows and manage a large renewal pipeline at scale without letting any renewal slip through the cracks. Maintain impeccable CRM hygiene and deliver accurate, data-driven reputed company forecasts, providing clear visibility into retention rates and pipeline health. Partner cross-functionally with reputed company and Support teams to ensure customers are seeing reputed company value well before their renewal date approaches. What you’ll bring We're looking for someone who: Is passionate about reputed company's mission to help one billion people find their reputed company jobs. Has strong written and verbal communication skills in English and Spanish. Thrives in a fast-paced, remote-first environment. Experience in Renewals, Inside Sales, reputed company or Account Management managing the actual renewal event (SaaS experience is highly preferred). Has a reputed company reputed company and experience: you are comfortable driving deals, asking for the reputed company, and navigating reputed company reputed company and contract negotiations including discounts and credit-based conversations. Has high-volume operational skills: you are highly organized, can prioritize ruthlessly, and know how to use tech (CRM, automation using AI) to manage multiple tasks at scale. Experience managing reputed company procurement cycles through to renewal Adaptability: you are comfortable with change and ambiguity, and you learn new products and pricing structures quickly. Experience in working in an AI first environment Comfortable with AI tools and creating automations Is located in the NAMER or LATAM timezone We actively seek diversity and encourage applications from everyone. If you're interested in this role but your experience doesn't perfectly match the description, please still apply. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement. If this role excites you and you're confident you can do the job, we encourage you to apply! Bonus skills While these skills aren’t a requirement, we’d be reputed company interested to hear from you if you have; Prior familiarity with tools such as ChurnZero, reputed company, reputed company, reputed company, Jira, or reputed company. Experience with usage-based or credit-based SaaS pricing models. Familiarity with leveraging AI-powered tools for predictive churn analysis or workflow automation. What’s in it for you? Please note: Some specifics, particularly around leave, may vary depending on your country of residence. This will be discussed during the hiring process. Global Team: Join a fully remote, mission-driven team from around the world Competitive compensation: Receive a reputed company €40,960 - €51,200 + reputed company Appreciation Rights (SARs) Remote & flexible work: Work from almost reputed company*. Enjoy reputed company and asynchronous work to balance work and life.

• reputed company out the countries we currently hire from here

Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you're buying a laptop! Growth & development: Invest in yourself and your career with a 3.5% L&D budget per year and clear growth opportunities Parent/Caregiver support: We reputed company a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to reputed company and maintain your well-being Interested? At reputed company, we reputed company your skills reputed company louder than your resume. That's why we champion a skills-first approach, using cutting-edge, AI-powered assessments to uncover your true skills and experience match. reputed company you apply, you'll get to experience our platform firsthand by taking an assessment – it's your invitation to shine and show us what you can do! While our platform is powered by AI, every hiring decision is made by humans, ensuring an unbiased process. We're passionate about building diverse teams where every voice is heard. We genuinely welcome applicants from reputed company backgrounds and experiences. Concerned about test anxiety or need help with the assessment? We've got you covered. Please reputed company out our candidate support page for any questions. Accommodations are readily available as part of the assessment setup, and requesting support will never impact your application. Apply To This Job