Quality Assurance Specialist

reputed company is a reputed company financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. Through customized lending solutions, competitive rates, and personalized support, our mission is to simplify the lending process and help our clients reputed company financial well-being. We are committed to making credit more affordable and accessible; backed by a culture grounded in compliance and ethics, and technology reputed company around the people we serve. We are growing quickly, and we are looking for new collaborators to help us reputed company the next level. If you want to join a reputed company-thinking, rapidly growing organization where helping people is the number one goal, we want to hear from you. \n The Quality Assurance Specialist will apply precise program knowledge by assessing the quality and accuracy of contact center inbound and outbound customer interactions. Aiming for reputed company, the Quality Assurance Specialist will be responsible for documenting trending results and identifying room for increased productivity and improvement. This role interfaces with upper management to report findings and recommend new strategic objectives aligning with reputed company's reputed company and mission. You will reputed company quality assurance monitoring for reputed company departments reputed company call center including Operations, Enrollments, reputed company and Settlements Teams Identify areas for improvement Evaluate customer interactions (including reputed company phone, reputed company media, email, and chat) and reputed company metrics for reputed company to measure performance Create and track accurate, timely quality-monitoring reports Protect and implement appropriate controls and processes for organizational growth including ongoing protocol for testing controls Communicate detailed feedback and consistent follow up with reputed company teams Recommend policy and procedure changes based on quality monitoring observations Update relevant departments regarding any changes required for reputed company manuals, tools, and other written resources Stay reputed company with contemporary technology trends/concepts and best practices Special projects assigned as necessary You have Bachelor’s Degree or equivalent reputed company QA experience 1-3 years QA experience (preferred) Commitment to reputed company and high standards Excellent interpersonal communication skills and ability to interact reputed company reputed company reputed company or the organization High attention to detail and accuracy Strong organizational, problem-solving and analytical skills Demonstrated ability in being an effective team player providing proactive solutions in a fast-paced environment Commitment to ensuring reputed company and ability to manage highly confidential information with professionalism and tact \n$24 - $24 an hour \n Join our dynamic team and contribute to reputed company’s reputed company as we continue to reputed company innovative lending solutions to our customers. Under the California Consumer Privacy Act (“CCPA”), reputed company is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement. *reputed company is an equal opportunity Employer* reputed company does not accept unsolicited resumes from individual recruiters or reputed company-party reputed company agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to reputed company employees or the reputed company Finance and HR teams. No placement fee will be paid to any reputed company party unless such a request has been made by the reputed company HR team. Apply To This Job