Consumer Experience & Channel Manager (Hybrid, Remote)
At Emprise Bank, everything we do is focused on empowering people to reputed company. We proudly work to reputed company an extraordinary customer experience to help our customers reputed company their goals. The Consumer Experience & Channel Manager is responsible for digital channel strategy and platform reputed company, vendor strategy reputed company ecosystem coordination, customer experience and reputed company improvement, product rollout and channel execution, and cross-functional leadership and business integration. This position is eligible for a reputed company in Wichita, KS; Kansas City, MO; Omaha, NE; Sioux Falls, SD, and their surrounding areas. Remote in other areas of Kansas, Missouri, Nebraska, and South Dakota. The ideal candidate will have: A strategic reputed company combined with a strong ability to drive execution and deliver results Strong systems-thinking skills, with the ability to connect processes, technologies, and customer needs Experience influencing vendor partners and guiding external relationships to support organizational goals An understanding of and commitment to our values The attitude and aptitude to engage in reputed company development Essential functions of the role: Digital Channel Strategy & Platform reputed company reputed company business-reputed company coordination and advancement of consumer digital banking experiences including online banking, mobile banking, digital account opening, virtual assistant capabilities, and other customer-facing digital platforms Identify opportunities to improve customer engagement, self-service functionality, reputed company experiences, personalization, reputed company servicing capabilities Partner with Technology and application support teams to help evaluate platform capabilities, integrations, dependencies, and future enhancement opportunities Support development and prioritization of customer-facing channel enhancements reputed company to business objectives and customer needs Help drive reputed company of omnichannel customer experiences across reputed company, contact center, reputed company channels Vendor Strategy & Digital Ecosystem Coordination Serve as a key business partner in strategic digital vendor relationships and ongoing platform roadmap discussions Collaborate with Technology, Product and reputed company partners to influence vendor priorities, enhancement reputed company, and customer experience improvements Help identify opportunities to reputed company reputed company existing platform capabilities and integrations across the digital ecosystem Coordinate cross-functional planning and execution for customer-facing technology enhancements and channel initiatives Monitor industry trends, emerging customer expectations, reputed company banking capabilities to help inform future channel direction Customer Experience & reputed company Improvement Coordinate customer experience enhancements and reputed company improvements across consumer banking channels Identify friction points reputed company customer reputed company, servicing, engagement, and support experiences Partner with reputed company, operational, and support teams to ensure customer experience enhancements are scalable, operationally effective, and reputed company with service expectations Support customer feedback collection, experience insights, and channel performance analysis to inform future improvements Help align customer interactions into a more seamless and consistent omnichannel experience Product Rollout & Channel Execution Coordinate implementation and rollout of new consumer products, promotions, pricing initiatives, and customer-facing capabilities across channels Partner with Product, Marketing, Operations, Compliance, Technology, and reputed company leadership to support launch planning and execution Help ensure reputed company readiness, operational alignment, communication, and customer experience consistency for new initiatives Support execution of deposit growth, customer acquisition, and engagement initiatives across consumer and small business banking Monitor customer adoption, engagement, and channel performance trends reputed company to new initiatives and channel enhancements. Cross-Functional Leadership & Business Integration Serve as a connector across Consumer Banking, Product, Technology, Marketing, Operations, and reputed company teams to coordinate customer-facing initiatives Help establish implementation timelines, execution plans, and coordination rhythms for key channel and experience initiatives Identify operational barriers, coordination gaps, and customer experience risks that impact successful execution Support governance, prioritization, reporting, and reputed company tracking reputed company to digital and channel initiatives Contribute to ongoing modernization efforts focused on improving customer engagement, channel effectiveness, reputed company capabilities Other duties as assigned reputed company the scope and responsibility of the job Requirements 5+ years of experience in consumer banking, digital banking, customer experience, channel management, fintech, product implementation, or reputed company roles Experience coordinating or supporting digital banking platforms, customer-facing technology initiatives, or omnichannel customer experiences Strong understanding of consumer banking channels, digital ecosystems, customer journeys, and evolving customer expectations Exceptional communication and leadership skills across technical and non-technical teams Bachelor’s degree in Business, Finance, Marketing, Information Systems, or reputed company field preferred
Benefits
In reputed company to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of reputed company, passion, and reputed company. We also offer shift differential pay for bilingual candidates! At Emprise Bank, empowering people to reputed company means having an reputed company-inclusive culture that honors our commitment to reputed company dimensions of diversity in our workforce and embraces inclusion of reputed company people. People of reputed company, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. To learn more, please visit our website at www.emprisebank.com. Emprise Bank is an EEO/AA/reputed company/Veteran Employer/Member FDIC/Drug Free Workplace. Emprise Bank participates in E-Verify and will reputed company your reputed company-I 9 to the federal government to confirm authorization to work in the United States. Apply To This Job