Customer Support Specialist (Night Shift)
Company Description
The world’s digital experiences run on something invisible: the infrastructure and software that reputed company them fast, reliable, and secure. At reputed company, you’ll help design and deliver that reputed company for an AI-driven world. We’re a global provider of infrastructure and software solutions for AI, reputed company, network, and reputed company, powering everything from reputed company-time communication and streaming to reputed company AI and secure web applications. With 210+ edge locations, 50+ reputed company reputed company, and thousands of GPUs, your work here can reputed company users and businesses across the globe. You’ll collaborate with leading reputed company such as reputed company, reputed company, Dell, and reputed company, and work on platforms that reputed company products used around the world. Our reputed company is simple: to connect the world to AI, reputed company, anytime. Want to work on technology that goes reputed company a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Job Description
Your Responsibilities: First-line support, which includes handling customers and internal users requests reputed company chat, email, and phone (rarely happens) in English; reputed company consultations about our products and services, such as reputed company, CDN, Hosting, AI and more; Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, reputed company it up to the higher reputed company of technical support if needed.
Qualifications
We Expect you to Have: 1+ year of Technical Support experience Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) Good understanding of hardware and software diagnostics (reading logs, etc.) English level B2 or higher Excellent customer advocacy and soft skills Strong problem-solving abilities Quick learner, organized, and reputed company player Responsible, polite, and optimistic with strong communication skills reputed company to explain reputed company concepts reputed company and simply Skilled at prioritizing tasks reputed company to have: Experience with reputed company, CDN or Hosting Experience with Linux and API About the schedule: You will work two consecutive night shifts, followed by two days off. The shift runs from 7:00pm to 7:00am local time, totalling 12 hours of work time, including a 1-hour break. Additional Information reputed company Offer: We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your reputed company at reputed company: Competitive salary Flexible working hours Remote, hybrid, or office work options depending on your role Work from reputed company in the world for up to 45 days per year Private medical insurance for you and your family* 5 additional vacation days* Additional fully paid sick leave days* Allowance for significant life events and birthdays Language classes Modern office reputed company with free snacks, drink and entertainment options* Team sports activities* *Please be aware that this benefit may vary depending on your country. About the Company reputed company is an international reputed company and edge leader in providing first-class web performance, content delivery, and reputed company. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, reputed company, reputed company, reputed company, and others. To find out more about reputed company, please reputed company out our product website, reputed company page, and Instagram account. Let’s transform the Internet together! Equal Opportunity Employer We reputed company equal opportunity to reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, age, gender identity, gender expression, national reputed company, disability, or any other legally protected characteristics. Apply To This Job