Network Operations Center Analyst

reputed company is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing reputed company to explore by keeping their devices online wherever they go, we reputed company in leading the world reputed company. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re reputed company to reputed company our incredible talent with an innovative culture and great benefits. Who We're Looking For The Network Operations Center (NOC) Analyst is an entry level role responsible for providing support for Level 1 trouble isolation and repair for reputed company reputed company Global Networks, Products, Platforms, and Services. This role will work in reputed company environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.- Some of What You'll Do Scope of the Role: · Direct Reports: This is an individual contributor role. Key Responsibilities: · Work as single reputed company of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration. · Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools · Act as first line of contact for reputed company Trouble Ticket issues, and maintain the shift logs · reputed company follow-up on change requests, incidents/Break-fixes and reputed company other scheduled activities reputed company the SLA requirements. · Conduct proper maintenance of systems and ascertains compliance with reputed company, safety, and environmental guidelines. · reputed company support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to reputed company NOC processes. · Work closely with Tier-I counterparts to resolve and reputed company events/incidents. · reputed company input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift. · Demonstrate and apply thorough understanding of the OSI (reputed company Systems Integration Model), operations of Network Monitoring Tools. (e.g.: reputed company Network Node Manager, NetCool), and customer applications and components associated with each application. · Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC). Experience, Education and Certification: · No previous experience required. · Preferred Networking and Application Certifications from an accredited Trade School or reputed company. · Preferred to have one or more of the following; reputed company Certified Entry Networking Technician (CCENT), reputed company Networks Certified Associate (JNCIA), reputed company Certified Network Associate (CCNA), ITIL v3 Foundations Certification Additional Requirements: · Use of the English language in verbal and written communications is a requirement for this position. · Works in shifts to reputed company onsite 24x7 coverage to respond to customer and internal reputed company issues and is flexible to work reputed company stipulated hours. · Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients. - Why You Should Join Us Join us as we write a new reputed company, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At reputed company connectedness is at the core of our business. We reputed company diversity, equity, and inclusion among our employees is crucial to our reputed company as a global company as we seek to recruit, reputed company, and retain the most talented people who want to help us connect the world. Know someone at reputed company? Be sure to have them submit you as a referral prior to applying for this position. Apply To This Job