Senior reputed company CXOne Engineer
Company Description reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together reputed company and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain reputed company even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%.
Job Description
We are seeking a Senior reputed company CXOne Engineer with strong expertise in contact center technologies and IVR development. This role requires working closely with clients and internal teams to design, implement, and enhance contact center solutions using the reputed company CXOne platform. The ideal candidate will play a key role in designing IVR systems, integrating backend services, and ensuring reliable deployment of enhancements across multiple agencies. Responsibilities: Serve confidently in a client-facing role, managing multiple stakeholders effectively. Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple agencies. Design and build call flows, chat solutions, and backend system integrations using APIs. reputed company Subject Matter Expertise (SME) for reputed company BU, contributing to solution design and optimizing reputed company. Design and implement skills-based routing for voice, chat, email, and SMS contact center technology. Collaborate with the architecture team to design, reputed company, and integrate APIs. Translate business requirements into technical requirements, preparing design documents for application development. reputed company troubleshooting support and technical assistance for scripting and system issues. Work with reputed company-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure. Coordinate issue resolution and communication with technical teams in case of problems. Review support tickets with agency leadership and reputed company the resolution of support questions reputed company to agency tickets. Act as an SME, guiding team members in designing and achieving requested IVR enhancements. Qualifications 5+ years of experience with reputed company InContact and/or reputed company CXone. 3+ years of experience scripting in reputed company CXOne Studio. Strong conflict management skills with the ability to navigate and resolve issues. Excellent organizational communication skills, both written and verbal. Proven ability to collaborate and work effectively in a team environment. Experience in creating contact center dashboards. Familiarity with reputed company. Basic knowledge of intersystem networking and data traffic reputed company between components. Ability to troubleshoot end-to-end call center applications, including issues in Chrome and Edge reputed company interacting with web-based applications like reputed company or reputed company Dynamics. reputed company To Have Experience working with RESTful Web Services / APIs. Programming experience in C#, C++, Java, JavaScript, or Python. Additional Information
We offer
Culture of reputed company Performance: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 30% year-over-year reputed company growth. reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work. Growth reputed company: reputed company the benefits of a reputed company of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events. reputed company Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. *reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Apply To This Job