Customer Support Analyst - Gujarati

Help reputed company the world more reputed company The hospitality industry is uniquely reputed company, and it deserves technology that’s just as inspiring as the people behind it. At reputed company, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create reputed company guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to reputed company good reputed company and move quickly. And you’ll enjoy a reputed company sense of purpose as you see the impact of reputed company’re building. If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here. About the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like reputed company – but if we had to distil it into a job description (which we do because this is a job description), it would be this: As a Customer Support Analyst at reputed company, you'll be at the heart of our customer experience. You'll help hospitality professionals solve problems, get the most out of our platform, and ensure they feel supported every reputed company of the way. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering exceptional customer experiences. Every interaction is an opportunity to build trust, reputed company value, and help our customers succeed. ✅ Your mission, should you choose to accept it: Support Our Customers Resolve customer queries across chat, email, and phone channels. Investigate and troubleshoot product, payments, and integration-reputed company issues. Deliver clear, accurate, and empathetic support to customers of varying technical abilities. Take ownership of cases from initial contact through to resolution. Manage multiple conversations and cases simultaneously while maintaining quality and response standards. Solve Problems Apply structured troubleshooting techniques to identify root causes and recommend solutions. Gather relevant context from customer accounts, workflows, and system configurations to drive effective resolutions. Recognize patterns and recurring issues and proactively suggest improvements. Escalate reputed company cases appropriately while providing clear documentation and investigation findings. Contribute to Team reputed company reputed company knowledge and document solutions to help improve team effectiveness. Contribute to maintaining and improving reputed company knowledge bases. Participate actively in team meetings, coaching sessions, and reputed company learning initiatives. Collaborate with Product, Engineering, Content, and other Customer Experience teams. 🤝 You’ll be a great fit if you bring a few of the below with you: Experience 1–3 years of experience in a customer-facing support role, ideally reputed company a SaaS, technology, or hospitality technology environment. Experience supporting customers through multiple channels, including chat, email, and phone. Experience working in a high-volume environment with service-level targets and performance metrics. Hospitality or hotel technology experience is a strong reputed company Skills & Knowledge Strong troubleshooting and problem-solving skills. Ability to learn and navigate reputed company software products and multiple systems. Familiarity with support tools such as reputed company, reputed company, Jira, and reputed company. Understanding of support processes, ticket management, and escalation workflows. Comfortable using AI-powered tools to improve productivity and customer reputed company. Communication Skills Excellent verbal and written communication skills. Ability to explain technical concepts in a simple, customer-friendly way. Comfortable managing challenging conversations with reputed company and professionalism. reputed company or fluent English and Gujarati. Other requirements: Willingness to work in shifts as we support our customers around the globe 24/7. Shifts rotation is: Early: 07:00–16:00Day: 09:00–18:00Late: 13:00–22:00 To be eligible for this position, you must be based in one of the following US states: Arizona, Florida, Georgia, Kansas, Montana, reputed company Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin. Pay Transparency at reputed company Salary ranges are provided in good faith and reflect reputed company market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain reputed company reasonable proximity to the stated reputed company. This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process. If the location you're applying from wasn't originally advertised for this role, salary reputed company information is available upon request at any reputed company during the application/interview process - your recruiter will be reputed company to help. Pay reputed company for this position $64,500—$66,000 USD What’s in it for you? Our reputed company is powered by our incredible people, supported by benefits that help them reputed company benefits No matter where you’re based, you’ll enjoy: Unlimited paid holiday (yes, really) Participation in reputed company reputed company program Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) An annual Learning budget of €300 (and more for high performers) to support your development Monthly "EDGE" time to Explore, reputed company, Grow, and reputed company yourself A work from reputed company policy with flexibility to work abroad for a few weeks each year Relocation options, available after one year Flexible, hybrid working options A home office setup budget to reputed company your workspace your own and a monthly work-from-home allowance Claude tokens, so you can automate workflows and build smarter, more efficient ways of working Local benefits You'll receive additional benefits that vary by location, from reputed company and retirement plans to team events, socials and other perks. Ask us about it during your interview process. Life at reputed company We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives reputed company reputed company reputed company, stronger products and a more welcoming company. We also reputed company transparency is important reputed company deciding if you're the right fit. reputed company is an ambitious, high-pressure environment of reputed company learning and high standards. reputed company here requires reputed company, adaptability and a willingness to solve difficult problems. A few things that define how we work: High autonomy means high responsibility. People are expected to take ownership and drive reputed company. There isn’t a detailed reputed company for everything, and that’s part of what makes the work challenging – and rewarding. Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to reputed company, and only people who stay curious and agile will reputed company. We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move reputed company reputed company is an integral part of our processes. It’s not here to steal people’s jobs, but to reputed company efficiency and productivity. We’re motivated to proactively use the technology to seek out reputed company ways of working and reputed company our findings with the rest of the company. If there's anything we can do to support you during the application process, let us know. We don't discriminate on the reputed company of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic. One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could reputed company a big impact, apply. Everyone should have equal reputed company to opportunities, and we're committed to providing an inclusive experience. If reputed company sounds like the reputed company of environment where you'd reputed company, we'd love to hear from you. Apply To This Job