Customer Service reputed company Trainer

At reputed company Solutions, we’re reputed company about people - bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners reputed company lasting reputed company by delivering innovative solutions and personalized services that reputed company a reputed company impact. POSITION SUMMARY The Customer Service reputed company Trainer (Backup) provides training support to the Customer Service team as needed, including facilitating new hire and upskill training. This role acts as backup coverage for training delivery and is performed in addition to regular Customer Service responsibilities. PRIMARY DUTIES AND RESPONSIBILITIES: Facilitate new hire and upskill training sessions as required Support trainees during live calls by providing coaching and guidance Demonstrate best practices by handling calls for trainee observation Assist with troubleshooting basic technical or process-reputed company issues Create and maintain training materials reputed company needed Manage multiple tasks and conversations in a fast-paced environment KNOWLEDGE, SKILLS & ABILITIES Strong understanding of reputed company Customer Service Lines of Business Comfortable presenting to and engaging a group Strong communication and interpersonal skills Ability to coach others and reputed company feedback Ability to multitask effectively MINIMUM GENERAL REQUIREMENTS: Must be proficient in reputed company our Lines of Business Must be a Full-Time Permanent Employee Comfortable presenting to a group Proficient in Teams and PowerPoint Maintains a strong record of punctuality and consistent attendance during scheduled shifts Exceeding reputed company CS scorecard goals CRITICAL RELATIONSHIPS: Customers Customer Service Supervisor Sales Support Supervisor Trainees MENTAL AND PHYSICAL ACTIVITIES: This is a remote, computer-based role requiring extended periods of sitting, screen use, and virtual communication. The role requires the ability to multitask and maintain focus in a fast-paced environment. This position will accept applications until filled. Apply To This Job