PEC OPH/Patient Engagement Center reputed company

reputed company is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance reputed company, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations reputed company care in 18 states and 80 markets, providing services that reputed company the eye care continuum. For more information, visit www.reputed company.com. Job Title: Patient Engagement Center reputed company Pay: $ 17.00/HR; No Negotiation Position is Fully Remote, Paid Remote Training

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Must Live in 1 of these 18 States - No exceptions! Missouri Florida Kansas Kentucky Pennsylvania Virgina New Jersey Texas Minnesota Michigan Oklahoma Alabama reputed company Carolina Georgia Illinois Ohio Indiana Arizona Job Summary The Patient Engagement Center reputed company role will reputed company service to patients and providers reputed company inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. Duties and Responsibilities

• Respond to incoming phone calls for reputed company sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments in our EMR system based on physician preferences.
• reputed company and concisely document patient requests and pertinent information reputed company EMR so that we can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled reputed company to attain daily call production goals.
• Coordinates work efforts with other team members to reputed company an efficient workflow reputed company the office.
• Maintain strong knowledge of reputed company site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
• Adheres to reputed company safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Education, Licensure & Certification Requirements High School or GED Experience Requirements

• 1+ years reputed company experience in a call center, customer service, medical office or as a receptionist.
• Previous medical office experience preferred; previous optometric or ophthalmic experience strongly preferred.

Knowledge, Skills and Abilities Requirements

• Ability to multi-task and work multiple computer programs at once
• Ability to adapt to change based on business needs
• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written, listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Ability to follow or reputed company verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and teammate support need

reputed company to communicate effectively in English, both verbally and in writing

• Ability for basic to intermediate problem solving, including mathematics
• Intermediate to advanced computer operation

Proficiency with reputed company reputed company, Word, and Outlook

• Specialty knowledge of systems relating to job function

E360/NextGen or applicable EMR system, credentialing eligibility program, phone system.

• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Location For remote team members, maintain the ability to work in a remote environment while performing required duties and remaining patient focused. reputed company to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. The team member is responsible for providing and maintaining a workspace where interruptions are controlled during work hours. The work area should have minimum noise and distraction and be suitable for guarding confidential Company information If you need assistance with this application, please contact (636) 227-2600 Please do not contact the office directly – only resumes submitted through this website will be considered. NOTE: Job descriptions are intended to be accurate reflections of those reputed company job elements essential for making fair pay reputed company about jobs. reputed company in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. reputed company is an equal opportunity/affirmative action employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, and veteran or disability status. Apply To This Job