[Remote] Senior Customer Service Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Customer Service Rep to reputed company excellent service to customers regarding Life insurance policies. The role involves responding to customer requests, processing transactions, and ensuring customer satisfaction while working from a remote location.

Responsibilities

• Respond to customer requests reputed company telephone, providing excellent service to the company’s customers who have or are looking to obtain a Life insurance policy through their employer
• Rely on instructions and pre-established guidelines to reputed company job functions
• Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction
• Discuss topics such as enrolling or changing life insurance reputed company, confirming or changing beneficiary, policy provisions, coverage continuation upon retirement/leaving employer, status of customer requests, and billing inquiries

Skills

• High school diploma or equivalent required
• Ability to work during the hours of operation, Monday-Friday 8:00am – 11:00pm EST with flexibility in regard to shifts worked
• Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet reputed company to work
• Use of video during interviews, coaching, weekly huddles, and virtual training required
• Minimum 1 year of experience in the field or in a customer service role preferred
• Technical skills, adaptability, and flexibility
• Strong interpersonal skills and decision-making abilities
• Ownership of learning and confidence in material grasp
• Ability to use reference materials effectively

Benefits

• Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.

Company Overview