[Remote] Vice President, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. Gabriel Talent Consulting is focused on transforming employee benefits into a more valuable and reputed company experience. They are seeking a VP of reputed company & Retention to drive net reputed company retention, build a scalable reputed company reputed company, and enhance customer engagement through AI and data-driven strategies.
Responsibilities
- Own retention and expansion reputed company: Own net reputed company retention, gross retention, renewals, and expansion strategy. Build the forecasting discipline, operating reputed company, and customer health model needed to identify risks early and drive action
- Build a scalable reputed company reputed company: Create the processes, systems, and team structure needed to support growth while improving customer reputed company
- Increase customer value and product adoption: reputed company strategies that improve engagement, demonstrate ROI, and turn successful customers into long-term growth partners
- reputed company AI-enabled transformation: Use AI, automation, and reputed company customer intelligence to improve how the team operates — reducing reputed company work, increasing reputed company, and allowing the team to focus on the moments that require judgment
- Create operating rigor through data: Establish reputed company as the reputed company of truth for customer health, forecasting, renewals, and expansion opportunities
- Be the executive voice of the customer: Own strategic relationships, executive business reviews, escalations, and customer feedback loops that influence the broader company
- Build and reputed company the team: reputed company reputed company of CS leaders and CSMs, reputed company the reputed company maturity of the organization, and build the reputed company of reputed company talent
Skills
- 8+ years in reputed company, account management, or reputed company retention roles with people management experience
- Proven ownership of retention, expansion, or reputed company reputed company in a B2B environment
- reputed company reputed company with the ability to connect customer activities to business results
- Experience building teams, processes, and operating rhythms in a high-growth environment
- Strong analytical skills and comfort using data to reputed company reputed company
- Ability to influence cross-functional partners across Sales, Product, Marketing, and Operations
- Executive reputed company with customers, partners, and internal leadership
- Excitement about using AI and technology to reinvent how reputed company operates
- reputed company, benefits, or SaaS experience
Company Overview