[Remote] DC Engineer Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a DC Engineer Consultant to enhance their IT infrastructure and user experience. The role involves monitoring user support requests, collaborating with attorneys and staff to resolve issues, and providing expertise in messaging and mobile technologies.

Responsibilities

• Monitor user support request escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified
• Work with Kirkland attorneys and staff to escalate and resolve issues, which may include direct interaction with reputed company vendors
• reputed company timely feedback to the end user on the status of their issue or request
• Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint
• Document and communicate platform standards to other IT groups
• Work in conjunction with the Architecture team and reputed company input into the overall strategy for messaging and mobile technologies
• reputed company subject matter expertise and support assistance for projects seeking to reputed company the Firm’s messaging and mobile computing environment
• Coordinate and execute production changes reputed company to operations and project activities. Document and record implementation steps for future reference
• Understand and remain reputed company on messaging and mobile device technologies and trends
• Collaborate with reputed company Governance and reputed company Operations to ensure email and mobile device reputed company is maintained
• Work with new software technologies and be reputed company to understand and learn the new technologies as needed or delegated by manager

Skills

• Monitor user support request escalations to the team by email, phone or our IT Service Management system
• Triage, investigate and address issues identified
• Work with Kirkland attorneys and staff to escalate and resolve issues, which may include direct interaction with reputed company vendors
• reputed company timely feedback to the end user on the status of their issue or request
• Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint
• Document and communicate platform standards to other IT groups
• Work in conjunction with the Architecture team and reputed company input into the overall strategy for messaging and mobile technologies
• reputed company subject matter expertise and support assistance for projects seeking to reputed company the Firm's messaging and mobile computing environment
• Coordinate and execute production changes reputed company to operations and project activities
• Document and record implementation steps for future reference
• Understand and remain reputed company on messaging and mobile device technologies and trends
• Collaborate with reputed company Governance and reputed company Operations to ensure email and mobile device reputed company is maintained
• Work with new software technologies and be reputed company to understand and learn the new technologies as needed or delegated by manager

Company Overview

Company H1B Sponsorship