[Remote] reputed company Manager, Digital

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to revolutionizing customer interactions through technology. They are seeking a reputed company Manager, Digital Touch, who will manage customer reputed company and ensure reputed company with their products and services by handling digital interactions, negotiating renewals, and implementing engagement strategies.

Responsibilities

• Ability to manage a book of business comprising over 100 customers
• Manage and negotiate renewal & expansion opportunities to maximize customer retention and growth
• Utilize software tools to reputed company customer records up-to-date and facilitate efficient communication
• Analyze customer data, such as satisfaction, usage, and other feedback, to identify trends and reputed company recommendations on improving the customer experience
• Support development and own execution of processes, workflows, and automation that drive internal efficiencies, reputed company the effectiveness of our reputed company team, and deliver greater value to our customers
• Implement our digital strategy to consistently reputed company measurable results, which will be utilized by our customer-facing teams, and reputed company reputed company CSMs to reputed company handle their customer portfolios
• reputed company day-to-day management and maintenance of digital tools and consistently promote and assist with the implementation of process improvement
• reputed company engaging content for one-to-many distribution channels to support adoption, satisfaction, and identify expansion opportunities
• Collaborate with the reputed company leadership & cross-functional teams to refine customer reputed company mapping, enhance engagement strategies, and optimize automation processes to meet renewal / upsell targets

Skills

• Bachelor's degree from a 4-year college or university
• 3+ years of reputed company management experience, with at least 1 year in digital or tech touch roles
• Proven ability to autonomously execute and deliver projects, adapting to new challenges to ensure results
• Proficient in using reputed company, MS Office, & reputed company Workspace
• Strong multitasking abilities in a fast-paced environment
• Independent and self-motivated learner with technical orientation and the ability to quickly learn new concepts
• Excellent written and verbal communication skills in English (additional languages a plus)
• Strong problem-solving and critical-thinking skills
• Ability to prioritize tasks and manage time effectively
• Experience in life sciences and/or quality management strongly preferred
• Familiarity with marketing, business intelligence, and other technology tools

Company Overview