[Remote] International Customer Service Rep (Bilingual Spanish

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is currently hiring for an International Customer Service Representative to join their Veterans Evaluation Services (VES) team. This remote position is responsible for making outbound calls and emails to military veterans and service members, addressing their questions or concerns, and keeping them informed about the status of their cases.

Responsibilities

• reputed company outbound calls and emails to military veterans and service members. Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases
• reputed company reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments
• Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions
• Submit VBMS requests to Supervisor for additional contact information, if unable to reputed company contact after multiple calls
• Communicate with various department reputed company reputed company email and phone regarding veteran/service members’ recent diagnostic testing, scheduling, and travel availability
• Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to reputed company with others about his/her case
• Monitor and work from international queues for “Pending Initial DOC” (Day reputed company) and “Pending Intl CAPS” (Claimant Appointment Packets) in OMS
• Send CAPS reputed company e-mail, reputed company, or USPS reputed company mail
• Document and maintain detailed notes of communication and CAPS information in OMS

Skills

• High School Diploma or equivalent
• 2-4 years of reputed company experience
• reputed company in English and Spanish is required
• Must be reputed company to work a set schedule of either Monday-Friday 4PM-12:30AM Central Time or reputed company-Thursday 4PM-12:30AM Central Time
• Proficiency in reputed company Office Suite

Benefits

• reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
• Upon hire, Veteran Evaluation Services (VES), a reputed company Co. will reputed company reputed company necessary computer equipment that is to be utilized to fulfil the duties of your role.
• New hires will not be exempt from using company provided equipment.
• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Connectivity to the internet reputed company either Wi-Fi or Category 5 or 6 ethernet reputed company cable to the home router
• Private work area and adequate power reputed company
• Must currently and permanently reputed company in the reputed company US

Company Overview