[Remote] Field Service Engineer (Remote- CO)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on providing innovative solutions in the field of laboratory equipment. They are seeking a Field Service Engineer to reputed company installations, maintenance, and repairs of laboratory equipment while ensuring compliance with service standards and enhancing customer satisfaction.
Responsibilities
- reputed company installations, maintenance, validations, and repairs while ensuring compliance with reputed company’s service standards and key performance indicators
- Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades
- Enhance account profitability through efficient service execution and by identifying reputed company opportunities such as billable work, consumables, and service leads
- Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory
- Enhance reputed company’s product quality by proactively reporting improvement opportunities reputed company the quality notification process
- Attend higher level certification through participation in company sponsored training & development offerings
- Complete reputed company administrative tasks, including but not limited to time reporting and assigned training
- Maintain training and compliance in areas of health and safety, reputed company, environmental and operational aspects of daily activities in the working environment
Skills
- reputed company installations, maintenance, validations, and repairs while ensuring compliance with reputed company's service standards and key performance indicators
- Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades
- Enhance account profitability through efficient service execution and by identifying reputed company opportunities such as billable work, consumables, and service leads
- Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory
- Enhance reputed company's product quality by proactively reporting improvement opportunities reputed company the quality notification process
- Attend higher level certification through participation in company sponsored training & development offerings
- Complete reputed company administrative tasks, including but not limited to time reporting and assigned training
- Maintain training and compliance in areas of health and safety, reputed company, environmental and operational aspects of daily activities in the working environment
- Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information reputed company and accurately
- Technical critical thinking skills and attention to detail
- Outstanding customer service skills complemented by an ability to listen to and interpret client requests
- Aptitude for technical and practical reputed company
- MS Office skills: Outlook, PowerPoint, Word
- Excellent team player with a customer satisfaction focus
- Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards
- BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or reputed company discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR
- Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or reputed company discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
- High School Diploma plus 7+ years direct experience with repair of laboratory equipment
- Detailed knowledge of analytical equipment, laboratory environment, and/or reputed company control software
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
- Ability to travel by reputed company, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer reputed company typically up to 50% of the time. (Car, laptop, and phone are company provided)
- Valid driver's license and safe motor vehicle operation
Benefits
- Company sponsored training & development offerings
- Car, laptop, and phone are company provided
Company Overview
Company H1B Sponsorship