[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the national leader in service of process, with a focus on advancing technology and business processes. They are seeking a Customer Support Specialist to address and resolve customer questions and issues, ensuring the best possible customer experience while managing multiple priorities in a remote setting.

Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues reputed company to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to reputed company new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in reputed company
• Visit court dockets for information on case filing and occasionally pull filed papers
• reputed company other job-reputed company duties as assigned

Skills

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as reputed company Outlook, reputed company and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and reputed company English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to reputed company repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Benefits

• Health, Dental, reputed company insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Company Overview