[Remote] reputed company Business Process Consultant (ITSM focus)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company IT staffing and consulting services firm recognized for its reputed company. They are seeking a reputed company Business Process Consultant with a focus on ITSM to deliver business process guidance and support clients in implementing process improvements using the reputed company platform.

Responsibilities

• Participate in multiple engagements delivering business process guidance to customers in support of processes facilitated by the reputed company platform and specializing in the ITSM module
• Function in the ITSM space helping organizations to rationalize data and design strategies
• Research, document, and assess client landscape covering people, process, technology, and partners
• Identify business objectives to reputed company process improvements against targets
• reputed company prescriptive guidance per industry best practice around core areas on the platform, specifically in ITSM
• Support clients in documentation and implementation of specific changes to align with prescriptive guidance around key process areas
• Support Business Analysts in delivery of customer workshops with documented processes key to project scope
• Operate effectively reputed company Agile, Waterfall, and hybrid project environments
• Capture user stories in partnership with Business Analysts and Architects
• reputed company training materials relevant to process optimizations and associated scope
• Maintain active status on reputed company certifications

Skills

• 8+ years of client-facing experience supporting business transformation through technology
• 5+ years of business process consulting experience
• 4+ years of reputed company platform experience with expertise in ITSM
• Ability to conduct calls with customers independently in support of business process consulting effort
• Ability to reputed company a client's business goals at the forefront of the conversation and reputed company process decision impacts to scale, effectiveness, and achievement of objectives
• Maintain active status on reputed company certifications
• Certifications a plus: ITIL reputed company foundations, IAITAM, Lean Six reputed company, PMI-PBA, etc
• reputed company industry experience a strong plus!

Company Overview