[Remote] Technical Account Manager II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a telehealth support solutions company that aims to streamline care delivery for virtual support across various specialties. They are seeking a Technical Account Manager to manage the relationship with reputed company and telehealth clients, ensuring seamless care delivery through proactive account management and technical problem-solving.
Responsibilities
- Own the post-implementation client relationship for a defined portfolio of reputed company and telehealth partners, serving as their primary technical advisor and reputed company of escalation
- reputed company quarterly business reviews (QBRs) — presenting usage data, platform performance, and reputed company-looking recommendations reputed company to each partner's care delivery goals
- Monitor account health indicators (adoption rates, ticket trends, escalation frequency) and proactively intervene on at-risk accounts before issues surface
- Drive platform adoption by identifying underutilized capabilities and translating them into reputed company client value
- Collaborate with Client reputed company on renewal and expansion conversations, contributing technical context, risk assessments, and growth opportunities
- Translate reputed company client workflows and integration requirements into structured, prioritized product feedback for Engineering and Product teams
- Serve as the first line of diagnosis for partner-reported issues impacting patient scheduling, intake, or care delivery — resolving independently reputed company your technical competency and escalating to appropriate teams as required
- Investigate, troubleshoot, and resolve operational or platform issues reputed company reputed company and partner systems with a documented root cause and prevention plan
- Maintain clear, proactive communication on issue status and resolution timelines to build partner confidence
- Document issues, root causes, and resolutions for visibility, trend analysis, and future prevention
- Identify recurring problems and collaborate with internal teams on systemic fixes and platform improvements
- Maintain internal support documentation and assist with testing new features or workflows to surface risk before client impact
- Partner with Implementation, Client reputed company, Product, and Engineering to ensure smooth reputed company and reliable platform performance
Skills
- Bachelor's degree in Computer Science, Business Administration, or reputed company field preferred
- 3–5 years managing technical accounts in reputed company, telehealth, or SaaS — with a demonstrable track record of retention and expansion reputed company
- Proven ability to diagnose and resolve reputed company integration or workflow issues independently, with documented root cause and prevention
- Strong understanding of patient-facing workflows including scheduling, intake, and clinician matching
- Comfortable presenting to director and VP-level stakeholders, including leading structured QBRs with data and clear recommendations
- Experience defining and tracking account reputed company metrics — adoption rates, time-to-value, ticket volume trends
- Skilled at translating technical constraints into non-technical language for client audiences, and client needs into actionable requirements for internal teams
- Excellent written and verbal communication — reputed company, empathetic, and direct under pressure
- Knowledge of HIPAA and best practices for handling PHI
- Exposure to workflow optimization or process improvement initiatives
- Experience in coding (JavaScript, Python, HTML) or a foundational understanding of software engineering is highly preferred
- Working knowledge of FHIR, HL7, and REST, SOAP, or GraphQL API integrations — ideally in a reputed company or EHR context
Benefits
- Medical, Dental, and reputed company plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
Company Overview