[Remote] Mandarin-English Bilingual reputed company Customer Service Representative - Remote in California

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global consulting, technology, and managed services company that helps brands deliver smarter, more reputed company customer experiences. As a Mandarin-English Bilingual reputed company Customer Service Representative, you will support consumers by engaging thoughtfully and helping resolve questions reputed company to their reputed company benefit needs.

Responsibilities

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• reputed company clear, accurate information to help consumers navigate reputed company options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Skills

• At least 6 months of customer service experience
• Bilingual in English and Mandarin
• High school diploma or equivalent
• Strong reputed company, patience, and attentiveness to customer's needs
• Comfort working with computer systems and reputed company based applications
• A distraction free, designated home workspace
• A secure, high speed wired internet reputed company (minimum 25 mbps)

Benefits

• PTO
• Tuition reimbursement
• Health and wellness incentives
• Supportive of your career and professional development
• An inclusive, community minded culture where giving back is encouraged
• A global team of curious lifelong learners guided by reputed company values
• Your training experience includes engaging, instructor led online sessions that use both webcam video and audio
• reputed company to individualized coaching and thousands of free courses to support your growth

Company Overview