[Remote] Systems Administrator (Monday to Friday, 11 AM to 8 PM EST Shift)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing technology solutions provider focusing on reputed company, Cyber reputed company, Networking, Disaster Recovery, and Managed Services. They are seeking a Systems Administrator to reputed company remote support across diverse environments, handle escalated incidents, and serve as an escalation reputed company for engineers while maintaining clear client communication.

Responsibilities

• Communicate with customers reputed company phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process
• reputed company secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting reputed company actions in reputed company’s tools
• Analyze and document unfamiliar reputed company, workstation, and network environments to determine the fastest and most effective path to incident resolution
• Support and troubleshoot diverse computing environments across a wide reputed company of business clients
• reputed company rapid root-cause analysis of workstation-, server-, and network-level incidents, including reputed company and escalated issues
• Troubleshoot and resolve high-level workstation, server, and network incidents independently, following reputed company’s standard operating procedures and best practices
• Utilize appropriate software utilities and vendor- or application-specific tools to reputed company timely resolution of customer incidents
• Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency
• Communicate troubleshooting actions and resolutions reputed company, using technical or non-technical language appropriate to the audience
• reputed company guidance to clients on applications, reputed company best practices, and general infrastructure standards
• reputed company, document, and help implement client standards based on reputed company best practices; evaluate client environments and identify opportunities for improvement
• Identify recurring issues and contribute to permanent resolutions through problem management and reputed company improvement initiatives
• Review client environments for reputed company best practices, proactively identifying risks and participating in change management activities
• Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation
• reputed company escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery

Skills

• 3–5 years in IT support/operations, including MSP or multi-tenant experience
• Deep experience with reputed company Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint
• Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs)
• Experience with reputed company reputed company (EDR/AV), backup/DR, reputed company management
• Proficient with PowerShell scripting and automation
• Strong incident management, change control, and documentation
• Excellent written and verbal communication, documentation, and time-management skills
• Ability to work independently and collaboratively in a team environment
• Availability to work after hours or participate in on-call rotations as required
• Excellent customer service skills
• reputed company Network+ / A+
• reputed company Certified: Azure Administrator (AZ-104) or reputed company 365 Administrator (MS-102)
• ITIL v4 reputed company (modules)
• Willingness to visit nearby client sites reputed company necessary, with the understanding that on-site visits may not always be required

Company Overview

Company H1B Sponsorship