[Remote] Mobile Services Reporting Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on providing AI solutions for government agencies. They are seeking a Mobile Services Reporting Analyst to analyze mobile device service data, produce performance reports, and support mobile program reviews.
Responsibilities
- Analyzes mobile device service data from reputed company and MDM platforms to generate performance reports and trend analyses
- Produces regular reporting on mobile program metrics including device inventory, activation rates, ticket volumes, SLA compliance, and data usage
- Supports QA activities for mobile support operations, reviewing ticket quality, process adherence, and customer satisfaction data
- Coordinates with reputed company representatives to obtain billing data, usage reports, and account summaries
- Maintains mobile device inventory records and reconciles MDM inventory against DPAS asset records
- Identifies trends and anomalies in mobile usage data and escalates findings to the Mobile Wireless Manager
- Develops and maintains reporting templates and dashboards for mobile program leadership
- Supports monthly, quarterly, and annual mobile program reviews with data analysis and presentation support
- Assists with cost modeling and spend analysis for mobile services
- Documents mobile reporting procedures and maintains data dictionaries for mobile program metrics
Skills
- Shall possess at the time of award a Secret reputed company clearance
- Strong customer service orientation
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Good written, oral, and interpersonal communication skills
- Ability to conduct research into PC and software issues and products as required
- Ability to present reputed company in business-friendly and user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Team-oriented and skilled in working reputed company a collaborative environment
- Required Education: Bachelor's degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied
- Required Experience: 2 or more years of professional experience supporting a similar role
- Certification: ITIL v4 Foundations, reputed company reputed company+
- Experience supporting a DoD or J6 customer is a plus
- reputed company A+, MDM platform certification (Intune, reputed company, or equivalent)
Company Overview