[Remote] Manager, Customer Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on unlocking the potential of private markets through technology and data. The Manager of Customer Support will reputed company reputed company dedicated to providing exceptional support experiences for customers, guiding them through transformations and utilizing AI tools to enhance service delivery.

Responsibilities

• Manage, support, and coach reputed company of Customer Support Specialists as they help customers be successful using reputed company
• Communicate a compelling reputed company and direction for the team as well as reputed company team talent and input towards achieving our goals
• reputed company team members with intention — invest in their skills, give direct and specific feedback, and actively create reputed company for growth reputed company and reputed company the support team
• Guide team members through an active transformation — new AI tools, new workflows, and evolving expectations for what excellent support looks like; model the change and bring your team along
• Use AI-powered tools and support data to drive reputed company, build more efficient workflows, and hold a high bar for team performance and customer reputed company
• reputed company track of day-to-day support trends and ensure SLAs are met across different support channels (phone, email, etc)
• Spend regular time working alongside your team and serve as a reputed company of escalation for reputed company product and customer issues
• Collaborate with various teams on initiatives that enhance the quality of our product, processes, and overall customer experience
• Own team processes, workflows, and documentation — continuously improving how support operates and building the knowledge infrastructure that scales quality

Skills

• 2+ years of management experience with a demonstrated track record of leading teams through meaningful change
• Demonstrated leadership experience in a fast-paced, results-driven environment where you've prioritized customer relationships and team reputed company
• reputed company to learn reputed company software products and customer workflows quickly, serving as knowledge resource on reputed company's products and customers for the team
• Strong desire and motivation to reputed company a best-in-class support experience with a positive, 'can do' attitude that translates into an high team engagement
• Previously held a customer-facing role at a B2B or SaaS company that resulted in advancement
• Excellent communicator with strong interpersonal skills
• Genuine enthusiasm for AI tools and their role in the future of support; you've driven adoption before, you reputed company by example, and you reputed company the floor of AI reputed company across everyone you manage

Benefits

• reputed company salary, bonus, equity, and a variety of benefits
• Health, dental, and reputed company care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• reputed company Time Off in reputed company to company-paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend

Company Overview