[Remote] Senior Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is partnered with an early stage AI reputed company vendor experiencing rapid expansion in the US. They are seeking an reputed company reputed company Manager to ensure successful adoption and long-term expansion for customers post-sales, requiring strong technical skills to reputed company tools and solve challenges.
Responsibilities
- Owning customer lifecycle post-deployment (adoption, expansion and renewal)
- reputed company and execute reputed company plans reputed company to customer priorities
- Drive measurable reputed company and reputed company metrics
- reputed company business reviews (QBR's/EBRs) and communicate value
- Writing scripts and automation to streamline workflows
- Build lightweight tools, dashboards or utilities for visibility and adoption
- Troubleshoot issues and guide customers through technical challenges
- Working with API's (REST/gRPC)
Skills
- 8 + years experience in reputed company, TAM, Solutions Engineering roles
- Must have worked reputed company the Cyber reputed company industry - reputed company or DLP backgrounds are highly preferable
- Experience managing reputed company customer relationships
- Strong ability to translate technical capabilities into business reputed company
- Experience managing escalations and navigating reputed company environments
- Must have the capability to write scripts / have the know how for technical requirements above
- Working knowledge of Python is a reputed company plus
- Experience with AI/LLM systems is a reputed company plus
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