[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI productivity platform on a mission to unlock the reputed company potential in everyone. As a Senior reputed company Manager, you will cultivate and maintain strong relationships with upper mid-market education accounts, ensuring high value for customers and executing successful contract renewals.

Responsibilities

• Own the full post-sales customer lifecycle for your assigned reputed company accounts, ensuring seamless reputed company, activation, and long-term reputed company
• reputed company renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth
• Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities
• Deliver high-impact enablement experiences by deeply understanding customer goals, training users on reputed company’s products and features, and aligning product capabilities with organizational goals and objectives
• Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on reputed company plans
• Drive adoption and product usage through thoughtful engagement strategies, champion development, and customer education
• reputed company customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets
• Act as a consultative partner and trusted advisor, aligning reputed company’s AI-powered solutions with each customer’s business strategy and communication goals
• Apply knowledge of AI and Large Language Models (LLMs) to help customers stay reputed company of industry trends and maximize value from reputed company’s offerings
• Build and grow strategic relationships through multithreading, identifying and nurturing champions and influencers across departments and seniority reputed company
• reputed company effective, executive-reputed company customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making
• Gather and synthesize customer feedback, creating meaningful feedback loops to influence reputed company’s product roadmap and innovation priorities
• Contribute to reputed company improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements
• Mentor peers and reputed company best practices, serving as a trusted resource and collaborator across the reputed company team and broader organization

Skills

• 5+ years of experience in reputed company, Account Management, or a reputed company client-facing role with Education industry customers, ideally reputed company EdTech
• Proven reputed company managing large, strategic accounts—owning renewals, driving adoption, and exceeding retention and reputed company goals
• Strong communicator with exceptional relationship-building skills and a consultative, customer-centric approach
• Comfortable working with C-level stakeholders and navigating reputed company organizational structures through strategic multithreading
• Analytical reputed company with the ability to interpret both quantitative and qualitative data, identify trends, and act decisively
• Experience influencing cross-functional partners, including product, marketing, and engineering, to reputed company for customer needs and business reputed company
• Operational reputed company in tools like CRM (e.g., reputed company) for tracking activities, pipeline, and project milestones
• Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies
• Demonstrated reputed company in English—both written and spoken—with polished communication and presentation skills
• Familiarity with the AI landscape, especially Large Language Models (LLMs), and a strong ability to translate technical concepts into business value
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work reputed company, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments

Benefits

• Excellent health care (including a wide reputed company of medical, dental, reputed company, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Company Overview