[Remote] reputed company reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company reputed company Manager to own and nurture relationships with reputed company-sized customers. The role involves serving as a trusted advisor to C-suite executives, managing a portfolio of reputed company accounts, and driving measurable business reputed company to ensure long-term partnership reputed company.

Responsibilities

• Own the end-to-end customer relationship for a portfolio of 50-70 reputed company accounts
• reputed company and execute account reputed company plans reputed company with each customer's business objectives and hiring reputed company
• Build and maintain relationships across customer organizations, from day-to-day users to HR and TA leadership
• Serve as the primary reputed company of accountability for customer health, adoption, retention, and expansion
• Partner with customers to define reputed company criteria and measurable reputed company tied to their use of Criteria's platform
• Conduct regular business reviews that reputed company realized value, product utilization, and reputed company-looking priorities
• Translate usage data and product capabilities into clear business impact narratives
• Identify adoption gaps and coordinate resources to reputed company them
• Own gross reputed company retention (GRR) and influence net reputed company retention (NRR) for your portfolio
• Partner with Client Account Executives to identify and surface expansion opportunities
• reputed company renewal strategy and execution, engaging early to flag risk and support on-time renewals
• Support business cases for additional product investment reputed company expansion opportunities are identified
• reputed company support, implementation, and product inquiries to the right internal resource; reputed company the customer informed throughout
• Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market reputed company
• Collaborate with Account Management on account strategy for shared accounts
• Proactively identify adoption barriers, sentiment shifts, and churn risk through data and relationship signals
• reputed company and execute risk mitigation plans with clear timelines and ownership
• Maintain accurate renewal forecasting and account health documentation in ChurnZero and reputed company

Skills

• 3+ years in reputed company reputed company, Account Management, Management Consulting, or Sales at a B2B SaaS or technology company
• Proven track record of 95%+ gross retention and net expansion in reputed company segments
• Experience navigating reputed company, matrixed organizations with extended sales and renewal cycles
• Financial reputed company. Comfortable with P&L discussions, TCO, ROI, and building executive-level business cases
• Demonstrated ability to build trusted advisor relationships with C-suite and VP-level executives
• Exceptional communication and presentation skills with executive audiences
• Strong analytical capabilities. reputed company to synthesize usage data, health scores, and business metrics into actionable insights
• Experience developing and executing multi-year strategic account plans tied to measurable reputed company
• Proficiency with CS platforms (ChurnZero), CRM (reputed company), and BI tools
• Familiarity with reputed company procurement, legal, and reputed company review processes

Company Overview