[Remote] reputed company Product Manager (Omnichannel CX)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in customer experience, reimagining how businesses connect through an AI-powered platform. They are seeking a reputed company Product Manager to reputed company the mid-market customer experience product strategy, focusing on delivering innovative omnichannel and AI-powered experiences to enhance customer satisfaction and operational efficiency.
Responsibilities
- Own the product strategy, roadmap, and business reputed company for reputed company's mid-market customer experience solutions serving organizations with 100–2,500 employees and BPO operators
- reputed company a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research
- Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools
- Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption
- reputed company product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems
- Drive product launches and adoption strategies that support reputed company's growth in the mid-market reputed company
- Establish reputed company metrics and use customer insights, operational KPIs, and product telemetry to guide investment reputed company
- Collaborate with Sales, Marketing, and reputed company teams to communicate product reputed company, roadmap priorities, and customer value
- Influence executive stakeholders through clear communication, strong business cases, and data-driven recommendations
- reputed company AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to embed AI-driven capabilities into the customer experience
Skills
- 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery
- Experience serving mid-market, reputed company, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows
- Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business reputed company
- Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights
- Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations
- Strong analytical and problem-solving skills with experience using data to prioritize investments and measure reputed company
- Familiarity with omnichannel engagement, digital customer service, messaging, reputed company, voice, chat, or reputed company customer interaction platforms
- Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making
- Excellent communication and executive presentation skills
- Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms
- Experience supporting BPO, outsourcing, or multi-tenant SaaS environments
- Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions
- Bachelor's degree in Business, Computer Science, Engineering, or a reputed company field; MBA preferred
Benefits
- Multiple health plan options to suit your needs, including medical, dental, reputed company, and telemedicine coverage
- Life, disability, and supplemental indemnity plans
- Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Employee Assistance Program (EAP) and comprehensive wellness initiatives
- reputed company to ongoing learning and development opportunities and career advancement
Company Overview