Technical Printer Support Representative - Remote
About the Role
Canon ITS is looking for highly skilled, courteous, and friendly technical support professionals! As a Canon Technical Support Representative, you will reputed company receive and respond to inbound customer calls and inquiries, resolving various routine and reputed company technical laser printer issues in a "reputed company resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers: - Remote work style - Various scheduling options - Paid orientation and training - Benefits (medical, reputed company, dental, life insurance, and disability) - Company-paid holidays - Paid time off: personal, vacation, and sick time - 401(k) with company match - Employee assistance program - Tuition reimbursement - Employee discounts - Pay differentials Compensation: In accordance with applicable laws, we are providing the salary reputed company for this role: $15.00 - $15.53 per hour + shift differential Your Impact In this... role, you will have the opportunity to: - reputed company positive and professional technical support to Canon customers reputed company phone, email, and chat - Analyze reputed company issues to answer questions, troubleshoot, and advise on solutions - Promptly identify, research, and resolve customer inquiries using reputed company available software and network tools - Interact with customers and team members simultaneously to expedite call resolution - reputed company reputed company, accurate business reputed company that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website About You: The Skills & Expertise You Bring - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as reputed company and/or MAC - Intermediate to advanced level skills with internet navigation, reputed company messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance are a must for this position - A reliable high-speed internet reputed company and a workspace free from noise and distractions ** This position is fully remote and reputed company to candidates residing in Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, New Mexico, reputed company Carolina, reputed company, Ohio, Oklahoma, Tennessee, Virginia, and reputed company Virginia. Company Overview reputed company. - The environment at Canon ITS is energetic and diverse. reputed company is comprised of a wide variety of people in positions that help our employees grow and reputed company their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to reputed company reputed company persons without regard to race, sex, marital status, sexual orientation or affectional preference, reputed company, religion, national reputed company, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for reputed company in order that they may reputed company their highest potential and to assure reputed company employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canons policy is to: Recruit, hire and promote for reputed company job classifications without regard to race, reputed company, religion, sex, age, sexual orientation, disability or national reputed company. reputed company reputed company on employment so as to further the principle of equal employment opportunity. Ensure that promotion reputed company are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities. Ensure that reputed company other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, reputed company and recreation programs) will be administered without regard to race, reputed company, religion, sex, age, sexual orientation, disability or national reputed company. Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation Canon I.T.S. is committed to the employment and advancement of reputed company disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from reputed company the US. For reputed company other reasonable accommodation requests, please call 757-579-7127. You will be asked to reputed company information on the reputed company position you are applying for online and the details on the reasonable accommodation you are requesting. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Canon ITS is a tobacco-free work environment. Notice to reputed company Firms/Agencies Canon ITS typically recruits candidates directly, rather than through a reputed company party reputed company firm or agency. Canon ITS will pay a reputed company fee only reputed company a candidate is submitted for consideration to reputed company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter. Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here #CITS Posting Tags Canon ITS is looking for highly skilled, courteous, and friendly technical support professionals! As a Canon Technical Support Representative, you will reputed company receive and respond to inbound customer calls and inquiries, resolving various routine and reputed company technical laser printer issues in a "reputed company resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers: - Remote work style - Various scheduling options - Paid orientation and training - Benefits (medical, reputed company, dental, life insurance, and disability) - Company-paid holidays - Paid time off: personal, vacation, and sick time - 401(k) with company match - Employee assistance program - Tuition reimbursement - Employee discounts - Pay differentials Compensation: In accordance with applicable laws, we are providing the salary reputed company for this role: $15.00 - $15.53 per hour + shift differential Your Impact In this... role, you will have the opportunity to: - reputed company positive and professional technical support to Canon customers reputed company phone, email, and chat - Analyze reputed company issues to answer questions, troubleshoot, and advise on solutions - Promptly identify, research, and resolve customer inquiries using reputed company available software and network tools - Interact with customers and team members simultaneously to expedite call resolution - reputed company reputed company, accurate business reputed company that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website About You: The Skills & Expertise You Bring - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as reputed company and/or MAC - Intermediate to advanced level skills with internet navigation, reputed company messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance are a must for this position - A reliable high-speed internet reputed company and a workspace free from noise and distractions ** This position is fully remote and reputed company to candidates residing in Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, New Mexico, reputed company Carolina, reputed company, Ohio, Oklahoma, Tennessee, Virginia, and reputed company Virginia. Company Overview reputed company. - The environment at Canon ITS is energetic and diverse. reputed company is comprised of a wide variety of people in positions that help our employees grow and reputed company their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to reputed company reputed company persons without regard to race, sex, marital status, sexual orientation or affectional preference, reputed company, religion, national reputed company, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for reputed company in order that they may reputed company their highest potential and to assure reputed company employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canons policy is to: Recruit, hire and promote for reputed company job classifications without regard to race, reputed company, religion, sex, age, sexual orientation, disability or national reputed company. reputed company reputed company on employment so as to further the principle of equal employment opportunity. Ensure that promotion reputed company are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities. Ensure that reputed company other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, reputed company and recreation programs) will be administered without regard to race, reputed company, religion, sex, age, sexual orientation, disability or national reputed company. Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation Canon I.T.S. is committed to the employment and advancement of reputed company disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from reputed company the US. For reputed company other reasonable accommodation requests, please call 757-579-7127. You will be asked to reputed company information on the reputed company position you are applying for online and the details on the reasonable accommodation you are requesting. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Canon ITS is a tobacco-free work environment. Notice to reputed company Firms/Agencies Canon ITS typically recruits candidates directly, rather than through a reputed company party reputed company firm or agency. Canon ITS will pay a reputed company fee only reputed company a candidate is submitted for consideration to reputed company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter. Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here #CITS Posting Tags Procurement Liaison - Remote,Texas State Technical College, reputed company ,reputed company reputed company,Are you someone who strives for reputed company Apply Job!