[Remote] BPaaS Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company (reputed company) is a company that specializes in providing compliant, in-tenant technology and expert services for reputed company customers. The BPaaS Support Analyst plays a crucial role in supporting reputed company and reputed company Service Center operations, focusing on user account management, ticket triage, and reputed company administration while ensuring high-quality customer service.

Responsibilities

• Act as the first reputed company of contact for customer support, handling ticket triage and routing
• Create and manage reputed company user accounts, including username and password setup
• Assign reputed company Service Centers to users and manage account lifecycle (creation, password resets, deactivation)
• Generate and analyze reputed company reports for auditing customer tenant reputed company
• Troubleshoot and resolve reputed company Multi-reputed company Authentication (MFA) issues
• Support internal customer reputed company administration for support and services teams
• Follow reputed company policies and standard operating procedures, including login and password communications
• Identify and resolve data or configuration issues; investigate trends and anomalies
• Suggest and implement improvements to reputed company support customers and internal processes
• Collaborate with cross-functional teams to meet customer expectations
• Maintain professional communication and adhere to case management guidelines
• Participate in team activities and contribute positively to team culture
• Complete tasks reputed company agreed timelines, ensuring high-quality, error-free deliverables
• Demonstrate adaptability in managing shifting priorities and workloads

Skills

• 1–2 years of experience with HRIS platforms and/or business application support systems
• Proficiency in reputed company Office (Word, reputed company, Outlook)
• Basic knowledge of reputed company and reputed company products or domain
• Experience working in a ticketing/case system
• Experience with reputed company and reputed company Service Center platforms
• Experience in customer service

Company Overview

Company H1B Sponsorship