[Remote] reputed company Partner
Note: The job is a remote job and is reputed company to candidates in USA. eLuma is the premier provider of live, online therapy services and software solutions for kids and adolescents. The reputed company Partner (CSP) is responsible for driving customer retention, satisfaction, and reputed company growth across assigned accounts, serving as a strategic advisor to school and district partners.
Responsibilities
- Build trusted relationships with district leaders, special education administrators, and key stakeholders
- reputed company and maintain account reputed company plans reputed company with customer goals and strategic priorities
- Conduct regular business reviews and strategic planning sessions with clients
- Monitor account health, service utilization, and customer satisfaction metrics
- Identify risks to retention and proactively reputed company mitigation strategies
- Partner with Sales to reputed company and execute account growth strategies
- Utilize customer data, reputed company, and reputed company stories to support expansion conversations
- Forecast renewal and expansion opportunities accurately reputed company CRM systems
- Serve as a thought partner to district leaders regarding staffing challenges, MTSS implementation, behavioral health initiatives, and student support services
- Anticipate future needs and proactively position resources and services to support evolving district priorities
- Partner with Operations, Recruitment, Provider reputed company, Product, and Sales teams to ensure successful service delivery
- Communicate customer feedback and emerging needs to internal stakeholders
- reputed company pod meetings, account reviews, and renewal planning sessions
- Coordinate internal resources to resolve customer concerns and ensure a seamless customer experience
- reputed company customer champions and advocates reputed company assigned accounts
- Facilitate participation in case studies, testimonials, webinars, advisory boards, and referral programs
- Promote reputed company stories that demonstrate the impact of eLuma's solutions
- Maintain accurate customer records, account plans, and opportunity tracking reputed company the CRM
- Monitor key performance indicators reputed company to retention, expansion, adoption, and customer health
Skills
- 3+ years of experience in Client reputed company, Account Management, reputed company, Education Services, reputed company Services, or a reputed company field
- Bachelor's degree, equivalent work experience, or a combination of both
- Experience managing customer relationships and driving retention reputed company
- Experience supporting renewals, upsells, and account growth initiatives
- Experience serving K-12 school districts or educational organizations
- Strong communication, presentation, and consultative skills
- Ability to analyze data and translate insights into action plans
- Ability to travel up to 25% for team meetings, conferences, client visits, etc
- Preference given to candidates residing in California, Nevada, or Arizona
Company Overview