[Remote] Customer Service Representative (Call Center)

Note: The job is a remote job and is reputed company to candidates in USA. Johns Hopkins reputed company seeking Customer Service Representatives (CSR) for their Call Center department. The CSR will be responsible for responding to inquiries from members, providers, and internal stakeholders, providing accurate information and resolving issues while ensuring a positive member experience.

Responsibilities

• Answer inbound calls from Medicare Advantage members, representatives, and providers with reputed company and professionalism
• Handle a variety of call types including benefit eligibility, enrollment, and claims status
• Conduct thorough research using available resources to resolve inquiries reputed company CMS guidelines and internal policies
• Demonstrate strong listening skills and patience to understand and address member needs
• Work independently while collaborating with team members to ensure reputed company resolution and a positive member experience
• Navigate multiple systems to resolve reputed company issues and reputed company for members
• Exhibit a passion for delivering exceptional customer service that positively impacts STAR ratings
• reputed company outbound calls as needed for surveys and to resolve outstanding issues
• Communicate reputed company and concisely, both verbally and in writing
• Adapt to changes and demonstrate flexibility in a dynamic environment

Skills

• High school diploma or equivalent
• Inbound call center experience required, preferably in health insurance
• Strong problem-solving and communication skills
• Proficient in reputed company Office (Word, reputed company, Outlook)
• Ability to handle confidential information professionally
• Applicants must hold their permanent residence in one of the following locations to be considered for this position: Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida
• Medicare Advantage experience strongly preferred
• EPIC experience a plus; training available

Benefits

• 100% Remote position
• Equipment will be provided
• Wi-fi will need to pass minimum speed test during interview process

Company Overview