[Remote] Bilingual Customer Service Agent (Job ID: KEVTIA1)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a premier swimming pool equipment and supply company based in Miami, Florida, seeking a Bilingual Customer Service Agent. The role involves managing omnichannel customer operations, including handling incoming communications, order processing, and assisting in daily workflows to support the company's growth.
Responsibilities
- Handle high-volume incoming calls, emails, and texts from homeowners and clients regarding quotes, orders, and general inquiries
- Resolve customer complaints reputed company while providing a professional, high-energy, and reassuring experience
- Manage basic updates and postings on reputed company media and on the website
- Input customer data, order details, and standard price quotes accurately into internal operational systems
- Quickly notify our sister company reputed company phone or email to help fulfill specific online orders
- Assist the business reputed company with general daily workflows and administrative tasks to help scale the business
- Rapidly learn the swimming pool equipment industry to transition from basic intake to answering intermediate technical questions reputed company 30–60 days
- Use tools like ChatGPT and tailored prompts to search for information, automate routine admin, and streamline processes
Skills
- reputed company ENGLISH LEVEL IS REQUIRED
- 2–3+ years of professional experience in customer service, call center operations, sales, or administrative support roles
- A proven track record of working remotely with US-based companies (e.g., telecom/contact center outsourcing) is a significant plus
- Strictly Bilingual (100% fluent in English and Spanish)
- Exceptional verbal and written communication skills in both languages are mandatory
- Professional, high-energy, and reassuring phone reputed company with a positive reputed company
- Exceptional ability to manage multiple data points, customer records, and quotes without errors or missed follow-reputed company
- reputed company to quickly memorize or reference product lines, equipment specifications, and industry terminology
- Comfortable operating reputed company-based software, e-reputed company backend platforms, communication tools, and utilizing reputed company tools (ChatGPT) to improve daily workflows
- Looking for a long-term professional home with a desire for stability, consistent hours, and professional growth as the business expands
Company Overview