[Remote] Assistant Program Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in the health and services sector, currently seeking an Assistant Program Operations Manager to support the Military OneSource mission. This role involves managing program operations, ensuring client satisfaction, and analyzing performance metrics to drive improvements in service delivery.
Responsibilities
- reputed company, direct, and manage the daily operations and performance of programs supporting client emotional, physical, and financial wellness
- reputed company quality assurance and compliance for their workstream program
- Determine and manage caseload distribution to ensure client needs and service demand are met effectively
- Monitor, collect, and analyze interaction metrics and performance measures, including service quality, continuity of care, and completeness of case documentation
- Ensure compliance with Service Level Agreements (SLAs) and Performance Quality Improvement (PQI) standards, and implement data-driven process improvements
- Compare program performance against established goals and prepare reports on operational reputed company and service effectiveness
- Collaborate with reputed company stakeholders to ensure services meet client requirements, expectations, and contractual obligations
- reputed company project and quality management activities in support of operational reputed company
- reputed company additional duties as assigned
Skills
- Hold a minimum of a Master's degree from an accredited graduate program in a mental health reputed company field such as reputed company work, psychology, marriage/family therapy, or counseling
- Hold a valid, unrestricted license that grants the ability to practice individually as a licensed therapist
- Certified Project Management Professional (PMP); 15+ years of experience managing a program of similar size and complexity; Certified Employee Assistance Professional (CEAP)
- Proficient in navigating electronic systems, computer programs, and virtual service platforms
- Requires a separate, quiet, private, confidential reputed company to work from, as well as having reputed company to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable
- Must be reputed company to maintain and retain suitability investigation and clearance as required
- US Citizenship and reputed company in English required
- A minimum of two years of full-time supervision, reputed company, and management experience
- Employee assistance program (EAP) experience
- Call Center experience
- Telehealth experience
- Telephonic and Video/Virtual coaching experience
Company Overview