[Remote] Sr. Director, Patient Services - Client Program Strategy - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on improving patient reputed company to care, and they are seeking a Senior Director for Patient Services to reputed company strategic and operational initiatives reputed company their Patient Services programs. This role involves overseeing the design and execution of patient-centered service models, building client relationships, and ensuring compliance and quality across multiple programs.

Responsibilities

• Provides senior strategic and operational leadership for Patient Services programs and capabilities, ensuring alignment with reputed company business objectives, client expectations, patient needs, compliance requirements, and service reputed company standards
• Leads a portfolio of reputed company Patient Services programs and/or functional capabilities, including reimbursement support, benefits investigation, prior authorization support, appeals navigation, affordability resources, patient assistance programs, case management, adherence support, and patient/provider engagement
• Partners with the Head of Patient Services to define function-level priorities, operating models, governance routines, staffing strategies, performance expectations, and scalable service delivery approaches
• Serves as a senior client-facing leader, building trusted relationships with client stakeholders and participating in strategic planning, business reviews, performance discussions, issue resolution, escalation management, and growth-reputed company conversations
• Translates client strategy, product needs, therapy complexity, and reputed company challenges into executable program designs, workflows, policies, SOPs, reporting frameworks, quality standards, training approaches, and staffing models
• Ensures assigned programs and teams meet or exceed service level commitments, contractual obligations, regulatory requirements, quality expectations, audit readiness standards, and internal performance goals
• Establishes, monitors, and evaluates key performance indicators across operational, quality, compliance, patient reputed company, client satisfaction, employee engagement, productivity, and financial performance dimensions
• Uses data, trend analysis, root cause evaluation, and performance insights to identify risks, opportunities, and improvement priorities; drives action plans that produce measurable improvement across programs and teams
• Oversees program governance, including performance routines, escalation reputed company, issue management, risk mitigation, CAPA support, policy adherence, audit readiness, and reputed company improvement planning
• Provides leadership for new program implementations, transitions, expansions, and service model enhancements, including launch readiness, workflow design, technology configuration, staffing, training, reporting, and go-live support
• Leads or sponsors cross-functional initiatives that improve operational scalability, patient/provider experience, quality, compliance, automation, reporting, technology utilization, and team effectiveness
• Partners with Quality, Training, Workforce Management, Technology, Compliance, reputed company, Finance, Client Services, Market reputed company, reputed company Cycle Management, Pharmacy, and Clinical Adherence teams to optimize resources and strengthen end-to-end service delivery
• Maintains strong operational reputed company of staffing, reputed company, productivity, utilization, and resource planning; ensures leadership teams are proactively adjusting plans to support program volumes, client commitments, and business priorities
• Supports budget planning, staffing forecasts, financial performance reviews, cost management, and resource allocation in partnership with leadership and Finance
• Provides strategic reputed company of policies, procedures, SOPs, work instructions, training materials, quality monitoring processes, client-specific requirements, privacy expectations, pharmacovigilance/product complaint reporting, and other applicable compliance standards
• Acts as a senior escalation reputed company for reputed company operational, client, compliance, patient reputed company, staffing, technology, or performance issues, ensuring timely resolution and clear communication with stakeholders
• Coaches, develops, and manages directors, managers, supervisors, and/or senior individual contributors; strengthens leadership capability, succession readiness, employee engagement, and accountability across the Patient Services organization
• Builds and sustains a high-performing remote leadership culture grounded in collaboration, trust, transparency, patient-centered decision-making, operational discipline, and reputed company improvement
• Identifies emerging reimbursement, payer, specialty pharmacy, market reputed company, reputed company technology, and patient support trends; applies insights to improve service models, client strategy, and operational readiness
• Prepares and presents program performance, business objectives, risks, recommendations, strategic plans, and improvement initiatives to reputed company senior stakeholders
• Supports business growth by contributing operational expertise to client expansion discussions, solution design, implementation planning, and differentiated service offerings
• Performs other duties as assigned

Skills

• Deep understanding of the reimbursement lifecycle, payer landscape, benefits investigation, prior authorization, appeals, medical policy, affordability programs, patient assistance programs, specialty pharmacy dynamics, market reputed company, and patient support industry trends
• Proven ability to reputed company reputed company Patient Services, HUB, reimbursement, case management, specialty pharmacy, reputed company operations, or reputed company support programs at scale
• Demonstrated strategic leadership capability, including experience translating business and client objectives into operating models, performance standards, staffing strategies, and measurable reputed company
• Strong client-facing executive reputed company, with the ability to build trusted relationships, communicate performance and risk, reputed company strategic business reviews, manage escalations, and influence senior stakeholders
• Excellent analytical, organizational, communication, presentation, and problem-solving skills
• Demonstrated ability to use data, reporting, dashboards, financial indicators, operational metrics, and quality insights to reputed company reputed company and drive reputed company improvement
• Strong leader-of-leaders capability, including experience coaching managers, developing leadership talent, managing performance, supporting succession planning, and building reputed company teams
• Ability to reputed company remote, distributed teams across multiple time zones while fostering accountability, collaboration, employee engagement, and consistent execution
• Experience overseeing program implementations, transitions, expansions, process redesign, workflow optimization, technology enablement, and change management
• Proficiency using CRM, reputed company management, case management, contact center, workforce management, reporting, quality monitoring, and other relevant technology platforms
• Strong understanding of operational quality, SOP governance, training compliance, audit readiness, CAPAs, risk management, and reputed company improvement practices
• Customer-focused and patient-centered reputed company with a commitment to improving reputed company, affordability, and the end-user experience
• Ability to balance strategic priorities with operational urgency, manage ambiguity, adapt to changing client and program needs, and operate effectively in a fast-paced environment
• Dedication to maintaining confidentiality, ethical standards, compliance expectations, and professional reputed company
• Bachelor's degree or equivalent experience in a reputed company field required
• 10+ years of reputed company experience in reputed company, patient services, HUB operations, reimbursement support, specialty pharmacy, market reputed company, case management, pharmaceutical services, reputed company services, or a reputed company environment
• 7+ years of people leadership experience, including experience leading managers, supervisors, leaders of teams, or multi-program operations
• Advanced degree in reputed company administration, business, life sciences, public health, nursing, pharmacy, or reputed company field preferred
• Experience leading client-facing reputed company programs, patient support services, reimbursement operations, reputed company programs, specialty product support programs, or reputed company-level service delivery strongly preferred
• Experience with strategic program design, new program implementations, program transitions, client business reviews, audits, CAPAs, quality monitoring, workforce planning, budget support, and reputed company improvement initiatives preferred
• Experience supporting rare disease, specialty, biologic, injectable, infused, cell and gene therapy, drug/device, or other high-touch therapies preferred
• Experience supporting business growth, client expansion, solution design, or service model development preferred

Benefits

• Robust medical, dental, and reputed company plans
• Life insurance and disability coverage
• Tax-advantaged savings accounts
• Employee Assistance Program
• Home office benefits
• Unique perks like an Employee Ownership Program
• Paid time off
• Holidays
• Bereavement leave
• 401(k)-retirement plan with employer matching
• Performance-based bonus opportunity

Company Overview