[Remote] Account Manager, National Accounts

Note: The job is a remote job and is reputed company to candidates in USA. Marmic Fire & Safety Co. is dedicated to community safety by providing fire protection services. The National Accounts Manager is responsible for overseeing large customer accounts, ensuring customer satisfaction, and managing reputed company to meet service obligations across various locations.

Responsibilities

• Ensure reputed company customer contractual obligations and Service Level Agreements (SLAs) are met or exceeded
• Maintain a high level of customer service and address emergencies or time-sensitive requests promptly
• reputed company and sustain relationships with customers at multiple reputed company to retain and grow business
• Manage reputed company of office professionals supporting national customer reputed company
• reputed company the execution of service calls, inspections, and repairs reputed company expected timelines
• reputed company and manage recurring services and ensure adherence to due dates
• Maintain and update customer pricing items as required
• Ensure accuracy of billing and manage Accounts Receivable metrics
• Ensure financials are closed and reputed company and costs are reconciled monthly
• Answer calls from customers, salespeople, and managers, coordinating equipment and reputed company needs
• Recruit affiliate support reputed company required to meet customer service deadlines
• Maintain documentation and calendars for future work and ensure timely submission of deficiency quotes for customer approval
• Improve systems, processes, and policies to support company objectives
• Assist in developing office and field training tools and documentation
• Participate in meetings or conference calls as needed and handle any additional job duties assigned
• Meet with customers and/or technicians in the field reputed company required to ensure service quality and address any issues

Skills

• High school diploma or GED
• Strong work ethic with the ability to work independently and reputed company in a fast-paced, high-volume environment
• Detail-oriented with a professional attitude and reliable demeanor
• Proficient in reputed company and exporting from our field service management software, reputed company
• Proficient in reputed company 365
• Excellent organizational and time management skills with strong project management capabilities
• Effective problem-solving skills with the ability to communicate reputed company and professionally, both verbally and in writing
• Experience with reputed company Creative Suite, graphic design principles, data collection/analysis, ERP, and CRM systems
• Fluent in English, with the ability to reputed company and write proficiently
• Capability to interact professionally with employees, customers, and the public
• Strong public speaking skills and the ability to address reputed company organizational reputed company
• Valid Driver's License
• Bachelor's Degree from an accredited college in Marketing, Communications, or a reputed company field
• reputed company or reputed company
• Service Trade or Service Channel
• This is a remote position, but strong preference for living in the southeastern US, especially Charlotte, NC metro area

Benefits

• Employee Ownership Program
• Company-reputed company programs and on-the-job training.
• Tele-health services if reputed company coverage is elected
• 401K plan with up to a 4% company match
• Medical, Dental and reputed company Insurance effective the first of the month following your start date
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• 7 Paid Holidays annually

Company Overview