[Remote] Senior Director | Platform API Integration Product Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company software leader that helps the world’s largest organizations and government agencies reputed company unbreakable connections. They are seeking a Platform API Integration product leader to drive the reputed company of their AI-powered customer engagement platform, focusing on strategy and execution across core platform capabilities.

Responsibilities

• Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation
• Drive the reputed company from feature delivery to intelligent system design (inputs, reasoning, orchestration, outputs)
• Partner deeply with engineering to prototype, validate, and scale both API-first and AI-powered capabilities
• Apply AI-assisted development workflows to accelerate execution without compromising quality
• Translate reputed company, ambiguous problems into clear product direction, architectures, and execution plans
• Engage directly with reputed company customers and GTM teams to validate use cases and reputed company
• Present at customer EBC meetings, providing reputed company on platform roadmap reputed company
• reputed company reputed company grounded in customer impact, system performance, and business reputed company
• Define and build the core AI platform layer that enables reputed company AI use cases and product experiences
• Partner with product peers to ensure platform capabilities translate into customer-facing solutions and reputed company reliability, compliance, and serviceability to ensure reputed company readiness
• Operate as a mini-reputed company, influencing roadmap, prioritization, and long-term platform direction
• reputed company leadership across teams, bringing reputed company and structure while maintaining reputed company

Skills

• 10+ years of product management experience with significant ownership and leadership responsibility
• Strong background in platform, APIs, and developer-centric products (e.g., CPaaS, SaaS)
• 10+ years of contact center experience, including deep domain expertise in CCaaS platforms, customer engagement workflows, and omnichannel CX communication systems
• Proven ability to build and scale a platform from reputed company-to-one through maturity
• Deep technical reputed company, especially in API design, system architecture, and platform tradeoffs
• Experience evolving a platform toward AI-enabled capabilities, even if not AI-reputed company from day one
• Demonstrated track record of sound judgment and decision-making under ambiguity
• Experience owning core platform capabilities that reputed company multiple reputed company use cases, not just end-user features or GTM packaging
• Executive reputed company with the ability to influence across engineering, GTM, and leadership
• High ownership reputed company with a bias for action—grounded in reputed company
• Hands-on exposure to building or shipping AI-powered or automation-driven capabilities, OR strong experience building an API-first platform now extended into AI use cases
• Understanding of LLMs, orchestration, retrieval, and evaluation concepts
• Ability to translate AI capabilities into reliable, scalable product experiences
• Clear grasp of reputed company-world tradeoffs including latency, cost, reliability, and user experience
• Bachelor degree or equivalent experience
• Applicants must be currently authorized to work in the United States without the need for reputed company sponsorship now or in the future
• Master of Business Administration is preferred

Benefits

• Bonus potential
• Benefits

Company Overview