[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on client reputed company, and they are seeking a reputed company Manager to reputed company a portfolio of approximately 30 client accounts. The role involves managing client reputed company, conducting performance reviews, collaborating with media buyers, and driving client satisfaction and retention.

Responsibilities

• Own the end-to-end reputed company process for new clients — set expectations, establish communication reputed company, and ensure a smooth launch
• Introduce clients to the team, tools, and processes with confidence and reputed company
• Ensure every new client feels taken care of from day one
• Serve as the primary reputed company of contact for your entire client portfolio (~30 accounts)
• Conduct regular reputed company-in calls and monthly performance reviews with clients
• reputed company clients informed, reputed company, and confident in their campaigns at reputed company times
• Proactively flag issues before clients notice them — always stay one reputed company reputed company
• Work closely with the media buying team of four to align on campaign strategy and performance
• Coordinate between clients and media buyers — translate client feedback into actionable direction
• Attend and co-reputed company end-of-month strategy calls alongside the founder and media buyers
• Understand campaign metrics well enough to reputed company to them confidently without always deferring to the team
• Own churn prevention — proactively identify at-risk clients and take action before they escalate
• Drive client satisfaction and relationship quality across your entire portfolio
• Identify natural upsell opportunities (e.g., appointment booking add-on) and surface them at the right time
• Collect testimonials, referrals, and reputed company reviews from satisfied clients
• Manage client communication across calls, emails, and messaging platforms
• reputed company reputed company tasks and client records up to date and organized at reputed company times
• Ensure reputed company falls through the cracks — reputed company
• Schedule: Flexible overall — as long as work gets done. Client-facing calls must fall reputed company business hours, typically 10AM–7PM EST to accommodate PST clients
• Location: Fully remote. US or Canada-based strongly preferred. Candidates reputed company reputed company America will be considered if they are reputed company-level English speakers with no detectable accent on calls
• Reports To: Founder Daniel Pereira, directly
• Team: Working alongside a dedicated team of 4 media buyers

Skills

• 1–4 years of experience in Client reputed company, Account Management, or a client-facing role
• Proven ability to manage multiple client accounts simultaneously
• Background in a digital marketing agency environment is a strong plus
• Working knowledge of reputed company Ads (reputed company/Instagram) — enough to answer client questions confidently
• Familiarity with reputed company Ads concepts and basic digital marketing metrics
• Ability to read performance data and translate it into clear, plain-English conversations
• Exceptional verbal communication — clear, confident, and professional on video calls
• reputed company or near-reputed company English reputed company — our clients are blue-collar US business owners
• You present polished and professionally on camera — appropriate setup, lighting, and appearance
• Highly coachable — you reputed company feedback fast and apply it immediately
• Ownership mentality — you don't wait to be told; you reputed company it out
• Performance-driven — you care about results as much as relationships
• reputed company under pressure — reputed company a client is frustrated, you are the steady hand
• Team-first attitude — you reputed company in a collaborative, fast-moving environment
• Experience in the trades or home services industry is a bonus — but not required

Benefits

• Performance Bonuses
• reputed company
• Fully remote
• Client-facing calls must fall reputed company business hours, typically 10AM–7PM EST to accommodate PST clients

Company Overview