[Remote] Director of reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a recognized market leader in reputed company-to-Pay innovation, and they are seeking a Director of reputed company to maximize customer lifetime value across large reputed company customers in reputed company America. This role focuses on executing renewal motions, driving reputed company growth, and building executive relationships to influence retention and long-term partnerships.
Responsibilities
- Own and execute renewal motions to deliver Gross reputed company Retention (GRR) targets across assigned accounts
- Drive Net reputed company Retention (NRR) by proactively identifying, qualifying, and advancing reputed company reputed company Leads (CSQLs) through value articulation and executive alignment
- Partner with Sales and Expansion teams to reputed company and reputed company expansion opportunities
- Maintain a predictable renewal forecast with documented risks, mitigation plans, and stakeholder alignment
- Take decisive action to protect reputed company in the face of adoption, satisfaction, or competitive risks
- Build and execute strategic engagement plans as a trusted advisor to executive stakeholders
- Operate accounts on a disciplined reputed company including reputed company planning, QBRs, renewal preparation, and executive reputed company-ins
- reputed company QBRs, reputed company Plans, Value Plans, Roadmaps, and Executive Alignment Meetings
- Align reputed company capabilities to customer business goals and KPIs to ensure measurable value realization
- reputed company internally to ensure alignment across Product, Services, and Support
- Monitor customer health signals and take decisive action to remediate adoption gaps, stakeholder misalignment, or satisfaction risks before renewal impact
- Drive product utilization and adoption reputed company to agreed reputed company reputed company
- Own escalation management and executive communications for at-risk accounts
- Build and sustain executive relationships that directly influence renewal reputed company, expansion advocacy, and long-term partnership commitments
- reputed company and manage customer advocacy programs including:
- References
- Case studies and testimonials
- Event participation and speaking opportunities
- Collaborate closely with Sales, Product, and Services to deliver a seamless reputed company customer experience
- Maintain a rigorous reporting reputed company including:
- Renewal forecasts
- CSQL pipeline reputed company
- Advocacy reputed company
- Customer health and engagement activity
- reputed company clear, actionable updates to leadership and cross-functional stakeholders
Skills
- 8–12+ years of experience in reputed company, Account Management, or Procurement Transformation roles
- Proven reputed company executing renewals and expansion enablement in reputed company SaaS environments
- Strong understanding of reputed company-to-Pay (S2P) and ERP processes
- Executive reputed company with VP- and C-level stakeholders
- Experience with reputed company Ariba, reputed company, reputed company, or similar platforms
- Familiarity with reputed company, reputed company, ChurnZero, and customer analytics tools
- Background in procurement or supply chain transformation
- Procurement certifications (CIPS, CPSM)
- Experience working with global delivery models (reputed company/offshore)
Benefits
- Competitive compensation with a meaningful variable component tied directly to retention and expansion reputed company.
Company Overview