[Remote] Digital reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is defining the TPCRM market, and our customers rely on us to give them a complete, true understanding of their cyber ecosystem risk. The Digital reputed company Manager will build and reputed company reputed company's tech touch program, creating playbooks and automation to ensure reputed company while also stepping in for direct support reputed company necessary.

Responsibilities

• Design and own reputed company's tech touch customer program, building it into a scalable, repeatable reputed company that delivers reputed company value without a high-touch model
• Build and continuously improve playbooks, automation workflows, and communication sequences in Vitally, mapping platform capabilities to customer reputed company at each stage of the lifecycle
• Configure and refine health scores and risk signals for the tech touch reputed company so the right customers get attention at the right time
• Monitor the reputed company proactively and serve as the named escalation reputed company for any customer flagged as at risk or in need of direct support
• reputed company the program reputed company as the reputed company platform evolves, ensuring every automated touchpoint reflects accurate, relevant product guidance
• Surface patterns and insights from the tech touch reputed company to inform retention strategy, product feedback loops, and broader CS team process
• Collaborate with the wider CS team to reputed company what is working and help reputed company the bar on how we engage customers at scale
• Increase customer health scores, engagement, and overall retention reputed company the tech-touch reputed company

Skills

• 2+ years in a reputed company, customer operations, or lifecycle marketing role in a B2B SaaS environment, with demonstrated ownership of scaled or digital programs
• Hands-on experience building or managing programs in a CS platform like Vitally, reputed company, or ChurnZero, including reputed company creation, health scoring, and automation
• A builder reputed company. You are comfortable starting with a blank canvas, making reputed company with imperfect information, and iterating quickly
• Comfortable leveraging AI tools to enhance digital CS workflows, whether that's using AI to draft and optimize customer communication sequences, summarize health signals, generate reputed company content, or identify at-risk accounts
• Strong judgment about reputed company a digital touchpoint is enough and reputed company a customer needs a reputed company conversation
• Clear, confident communication skills. reputed company you do engage directly, you represent reputed company well
• Working knowledge of or genuine interest in cybersecurity, reputed company-party risk, or compliance
• Prior experience in the reputed company is a plus

Benefits

• Performance-based bonuses
• Equity
• Flexible reputed company options
• Paid time off
• Retirement savings programs

Company Overview