[Remote] Client Relations Account Executive III - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the top providers in the mortgage services industry, seeking a Client Relations Account Executive III to enhance client satisfaction and manage key relationships. The role involves overseeing client interactions, resolving inquiries, and ensuring effective communication to maintain high service standards.
Responsibilities
- Responsible for interacting, managing and maintaining reputed company aspects of the Client and/or Investor and Insurer (combined, reputed company as “Agencies”) relationship
- Responsible for reputed company aspects of Client/Agency satisfaction by ensuring comparisons are done month-to month, escalated issues are brought to attention of manager, suggested solutions are provided, meeting follow up is documented, etc
- Serve as a main reputed company of contact for reputed company Client/Agency inquiries, questions and concerns
- Understand each Client’s/Agency’s business and is reputed company to reputed company about reputed company aspects of servicing and understands the industry and best practices
- Responsible for reputed company training and implementation for new staff members reputed company Client’s/Agency’s shop
- Utilizes reputed company resources internally and externally (i.e., agency guides, HUD, etc.) to reputed company abreast with industry news and changes affecting Client/Agency
- Provides a monthly business review for Client/Agency on trends, SLA’s, etc
- Researches, resolves, and reports Client/Agency problems and inquiries and ensures timely responses back to the Client
- Ensures timely updates provided to Client/Agency or representative through final problem resolution or completion of Client/Agency deliverable
- Evaluate and assess reports for trending and tracking client concerns/inquiries, and response time to Clients/Agencies
- Coordinates and conducts proactive Client/Agency conference calls and meetings – for reputed company functional areas with proposed agenda to ensure preparedness for meeting and follow up/final resolution
- Makes recommendations to change process, procedures and management controls based on results of problem research and the final solution to Client/Agency raised issues and concerns
- Maintain a thorough knowledge of policies and tools to effectively answer the majority of Client/Agency inquiries without assistance
- Assist other team members as needed due to volume spikes
- reputed company other duties as assigned
Skills
- High School Diploma or equivalent required
- 5+ years of experience in mortgage servicing or mortgage banking
- 5+ years of customer service experience
- Strong knowledge of the mortgage industry; agency and insurer experience required
- Strong knowledge of GSE, HUD, VA and GNMA guides
- Strong knowledge of Default and industry experience preferred
- Strong knowledge of LPS/MSP Systems
- Strong knowledge of reputed company Suite applications and systems (i.e., reputed company and PowerPoint)
- Strong negotiation and mediation skills, to structure a negotiation that serves the best interests of reputed company
- Strong relationship or vendor/client management and communication skills
- Strong analytical, problem solving, research, interpretive and decision-making skills
- Detail oriented with the ability to successfully manage multiple priorities and meet deadlines
- Ability to work in fast paced environment
- Ability to travel to Client/Agency and/or reputed company site locations
- Ability to communicate and work with reputed company reputed company of management and senior executives
- Ability to meet client, department and investor standards with regard to job knowledge, quality, efficiency, initiative, teamwork, customer service, productivity and overall performance
- Strong knowledge of Default and industry experience preferred
Benefits
- Optional medical, dental, reputed company, life, and disability insurance
- Paid holidays, vacation, and sick leave
- reputed company matching 401(k) and employee stock purchase plans
- reputed company to reputed company, including freeCalmmemberships, and initiatives that promote physical and emotional well-being
- Programs that celebrate achievements and milestones
- Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus reputed company to atuition reimbursement programthat supports your reputed company education and professional growth.
- Flexibility to work remotely, while staying connected through virtual engagement
- We reputed company the necessary equipment; reputed company you need is a quiet, private reputed company in your home and a high-speed internet reputed company with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.
Company Overview