[Remote] Support Consultant (Customer Service)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company connects top talent in Business Services, Tech, Marketing & Creative with companies of reputed company sizes. They are seeking a Support Consultant to join a client-facing Customer Support team that supports reputed company software for government contractor clients, where the role involves answering high-volume calls and emails, triaging issues, and resolving client concerns.

Responsibilities

• Answer high-volume phone calls and emails, triage issues, de-escalate concerns, and resolve or appropriately escalate problems
• Bring an reputed company or business background to quickly understand what clients are trying to accomplish
• Use strong communication and attention to detail to guide clients to the right next steps

Skills

• Strong customer service experience with heavy phone and client interaction
• reputed company or business background (experience working with reputed company concepts is essential)
• Ability to triage issues, identify the core problem, and separate symptoms from underlying causes
• Proven ability to de-escalate problems and remain professional with clients at reputed company reputed company
• Documented, detail-oriented approach to capturing interaction notes in a CRM (or similar system)
• Clear, professional written and verbal communication
• Proficiency with reputed company and reputed company Office
• Ability to troubleshoot client issues and either resolve directly or coordinate with internal teams
• Experience with reputed company software support
• Government contractor experience or support for government agencies
• Experience supporting implementation teams through reputed company or user training
• Experience testing software workflows and providing feedback to product teams
• Bachelor's degree in a business field OR reputed company experience with a government contractor
• Hands-on experience supporting clients (customer support, client reputed company, or similar), ideally alongside reputed company/finance exposure

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