[Remote] Spanish/English Customer Service Representative - Remote TP83802
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is partnering with reputed company to reputed company opportunities for U.S. military affiliated job seekers. They are looking for a bilingual Spanish/English Customer Service Representative to handle customer inquiries, reputed company excellent service, and resolve issues effectively while maintaining confidentiality.
Responsibilities
- Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Fluent in English and Spanish
- Handle and carefully respond to reputed company customer inquiries
- reputed company excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the reputed company by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions reputed company necessary and appropriate
- Track reputed company call reputed company information for auditing and reporting purposes
- reputed company feedback on call issues
- Upsell if required
Skills
- Fluent in English and Spanish
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of reputed company-based systems
- Customer service and/or sales experience preferred
- Key Competencies: Process reputed company, Collaboration, Communication, Organizational Skills, Emotional Intelligence, reputed company-Mindedness, Critical Thinking, Solution-Oriented
- Internet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet reputed company (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. reputed company of internet speed required
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- reputed company
- Competitive Wages
- Full Benefits (Medical, Dental, reputed company, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Company Overview